Issues with Playbook Webauth on WLC

[bjames]

Hi,

Is anyone else having issues with the new BB Playbook if using webauth on a Guest network. One of our people ios, so we switched him the the production network and that all works fine. The issue is when you try to setup the Wireless network as a hotspot, the Playbook never got the redirect page for webauth, it would just give a network error.

A BB phone worked fine so I'm wondering how much different the Playbook browser is.

Thanks

Bob James

[justinlosier]

Having the same issue here,

did you find a solution?

[n.lavender]

We've had a customer make us aware of this issue today. Is there any fix or workaround presently?

Thanks,

Nick

[Scott Fella]

Can you provide more info? What wireless equipment, authentication type, etc.

Sent from my iPhone

[n.lavender]

Sure;

Controllers: 2 x Corporate/Internal 5508 WLCs, 2 x Anchor 5508 WLCs

Access Points: CleanAir 3502i

Client Devices: Smartphones, Laptops, PDAs

All client devices work perfectly (system has been live for 1+ year) with the exception of RIMs Blackberry Playbook. This does not perform the  redirect as you would usually expect when accessing a guest WLAN.

[Scott Fella]

So to be clear, everything works, it's just the Playbook in the guest wireless does not get a webauth page but all the other devices are fine. Do you have a 3rd party certificate or just the default Cisco cert? My client had a Playbook and that worked fine with the webauth.

Sent from Cisco Technical Support iPhone App

[n.lavender]

Correct. It's using the default Cisco self-signed cert presently. Is there some setting someone on the playbook that needs to be altered in order to allow redirects?

[Scott Fella]

Well did you get a certificate error when you opened up a browser?

Sent from my iPhone

[n.lavender]

I'll have to ask them to send over a screen shot.

Thanks for the assistance so far.

[Scott Fella]

No problem. With the default certificate they should have to accept the certificate first before they get the splash page. I would also make sure they are trying to access a non https website like google or something like that.

Sent from my iPhone

[George Stefanick]

I just wanted to throw it out there... If you think its a cert issue you can disable HTTPS on the WLC and enable HTTP. This will negate the certifiate during guest authentication.