License WCS (Wireless Control System) Problem to install

[Christopher Gutierrez]

Hello,

I'm Christopher, I have a need to update the WCS and license this, but when I perform the load operation, this throws me this message.

"You must have Base a license in order to install an upgrade license"

How I can fix it?

[Sandeep Choudhary]

Hi Christoph,

Create a TAC case and go to the Licensing team and they will be able to fix it for you or just call to your support partner.

Regards

[kamalmander]

Hi Christopher,

Base license should always be installed before you can upgrade license count.

For ex if you buy 2 AP's initially and got WCS license with them and installed then on WCS.

Now after few days you buy few more AP's and want to add them to WCS you won't be able to do so unless you have base license. So please contact license team to get base license(Only needs to be installed once not everytime.)