Mobility Group issue in CWA

[Bruno Rangel]

Hi Guys
I have a WLAN where the customer is facing an issue with Guest users (CWA).
The client need to re-authenticate when roam from WLC-1 to WLC-2, we have a Mobility Group between the Controllers but looks like it´s not working.
We are using WLC 5508 (Version 8.X) and ISE to authentication the Guest users .
Any help will be appreciated

[Rasika Nayanajith]

"show mobility summary" output should verify the mobility status of your WLCs.

If mobility tunnels are down see whether any config issues. Below may help to understand what configuration required

https://mrncciew.com/2013/05/20/mobility-config-via-cli/

HTH

Rasika

[Bruno Rangel]

Hi Rasika, Thanks for your time and reply...

Both WLC are in the same Group and it´s up, see the attached file.

[Rasika Nayanajith]

I would then take a "debug client <client_mac_address>" output from both controllers when this client roam occur & see what info WLC gives about this.

In your setup which controller act as Anchor for Guest SSID ? Have you configured Guest Anchoring for that SSID ?

https://mrncciew.com/2013/03/22/auto-anchor-mobility/

HTH

Rasika

[Bruno Rangel]

Hi Rasika

Yes, I have a Auto Anchor already in the place, attached the requested debug.

[Rasika Nayanajith]

Hi Bruno,

Check these client debug file info analyse via below Debug Analyzer tool, You will see 5 different connection attempts, sometime it roamed to an AP and sometime it is a new association.

https://cway.cisco.com/tools/WirelessDebugAnalyzer/

If I get time I will post some of screenshot to highlight this

HTH

Rasika