Need Correct Mobility Express Image for Cisco AIR-AP3802I-B-K9

[azak]

I have a Cisco AIR-AP3802I-B-K9 access point and I'm trying to convert it to run Mobility Express. I downloaded a Mobility Express image (AIR-AP3800-K9-ME-8-10-196-0) and uploaded it via CLI, and while the AP seems to accept the image, it’s not functioning as expected after reboot. It appears that either the image is not compatible or I might be missing another required image.

Can anyone please confirm which is the correct and working Mobility Express image for this model? If possible, also let me know where I can officially download it or if any other steps are needed during the conversion process.

Thanks in advance for your help!

[Saikat Nandy]

Here is the link to download the ME image for 3802 - https://software.cisco.com/download/home/286304981/type/286289839/release/8.10.196.0

Note -  The .tar need to used for conversion from lightweight to ME and .zip should be used for upgrade from existing ME.

Refer - https://www.cisco.com/c/en/us/support/docs/wireless/mobility-express-aironet-access-points/215410-convert-capwap-1852-access-point-ap-to.html for conversion from lightweight to ME.