Password reset cmx browser?

[Lonemaker]

I want to log into cmx browser https://mseip:8081/Mario/jsp/admin/login.jsp

The login returns: Account is inactive. Please contact administrator.

I can not login with my admin account, how can i reset the passwort or reactivate it? I do not have any other user to log into the cmx browser.

Thanks for help

[Saurav Lodh]

Are you logged into Prime? Are you the admin who could create /manage further accounts for CMX? What I guess your account has been made inactive by the admin. "Making an Account inactive" from below link will show you how it was done!

http://www.cisco.com/c/en/us/td/docs/wireless/mse/3350/7-5/Mobile_Billboard/Guide/bbx_config_guide/Account_Management.html

[Lonemaker]

Yes I am logged in into PI and I am also the admin who managed the accounts.

But how you will login to cmx if the admin account is set to inactive?

[jonh.ctrl]

Hi.

I have the same problem. So did you fixed it? If you did, could you please provide the step to solve that problem. Thank you.