PCoIP and WLAN

[bret]

We have MAC's which use VMware Horizon View. When they try connecting to a virtual desktop using PCoIP the screen is black while trying to connect then gives an error display protocol not available. Is this a wireless issue, or client server issue?

Thanks in advance,

Bret

[Freerk Terpstra]

We simply can't say from the information you have provided. Please test the following:

• Is network communication from the MAC even possible besides VMware View?
• Which network devices are between the client and the server (maybe something like an multilayer switch, router or firewall?)
• Does VMware View even work from other portions off the infrastructure?

[bret]

Thanks for chiming in Freerk.

• Yes there is network connectivity.
• Between the client and server is an AP in flex connect mode local switching, then hits a 6800IA switch, that connects back to a 6807-XL.
• From there it hits our dark fiber ring to the data center.
• The VMware view works with RDP, just not PCoIP.

When using PCoIP it does not work on the lan, or wlan. So it may be a server client configuration issue, unless I need to allow something on the network.

[Freerk Terpstra · Accepted solution]

In this stage your are sure that the WLAN is not the problem, which is a good thing. Please verify that, if there are any ACL's on the switches, the traffic is being allowed. Besides that my advice is to look into the log files on both the client and server side for any error or warning messages. Finally, maybe this document can help you in your further troubleshooting.

[bret]

Problem fixed. We moved our data centers recently and the pcoip secure gateway address was an from the old data center. Changed the IP and problem fixed. Gotta love packet captures.

[Abhishek Abhishek]

As i can see that the problem is fixed now by changing the IP address, please mark the post as answered now.