Problems with apple devices connecting to networks controlled by a WCS

[maroneyc]

We have are having trouble with iPads and iPhones connecting to the wireless networks controlled by our WCS.  Sometimes they connect without issue, but other times we have to retry anywhere between 10 and 30 times to get them to connect.  There are multiple generations of iPads and iPhones with different OS versions and all of them experience this issue. 

We are running 2 SSIDs using the WCS and both of them have this issue.  Devices running a Windows or Android OS do not have this problem.

Is this a known problem with Apple products on WCS controlled APs?  What can I do to resolve it?

[Scott Fella]

You must be talking about a WLC and not WCS? You need to provide more information if possible. What ap, what wlc, what code, what authentication are you using?

Sent from Cisco Technical Support iPhone App

[m.gajsek]

hi,

there is a problem with the authentication of the Apple devices.

try timmer with the increase of the EAP. (Thus, you give the client more time to respond.)

here are my settings:::::

(Cisco Controller) >show advanced eap

EAP-Identity-Request Timeout (seconds)........... 120

EAP-Identity-Request Max Retries................. 2

EAP Key-Index for Dynamic WEP.................... 0

EAP Max-Login Ignore Identity Response........... enable

EAP-Request Timeout (seconds).................... 120

EAP-Request Max Retries.......................... 3

EAPOL-Key Timeout (milliseconds)................. 5000

EAPOL-Key Max Retries............................ 4

EAP-Broadcast Key Interval....................... 3600

(Cisco Controller) >