Read Crashlog C9800

[olcay]

Hello,

I need to Tshoot an incident on a wlc 9800.

How do you read .bin.gz files without going through the TAC?

Thanks,

[Leo Laohoo]

What is the exact model of the 9800?
What firmware is the controller running on?

[olcay]

9800-40 / Cupertino 17.9.3

i have a same issue on the all WLC used IOS XE.

Once again on a C9500-48Y4C-A

[Leo Laohoo]

Different platforms store their crashlogs in different places. 

For the 9800-40/-80, it is stored in the HDD.  Use the command "dir harddisk: | ex gz"

For the 9500, it will depend on what firmware the switch is on.  So what firmware is 9500 on?

dir bootflash:
dir bootflash:core
dir bootflash:tracelogs | ex gz
dir crashinfo:

 One of the most informative files to look out for is "shutdown_journal_rp0.log".  

[marce1000]

                      >...How do you read  crashlogs (.bin.gz )files without going through the TAC?
  - Not intended for normal customers ; some of the commands below may provide more insights (9800 platform(s))

         dir bootflash:/core/ | i core|system-report
         show version | inc reload            (reports reload reason)
         show platform
         show inventory
         show environment

 M.