Return a device

[Benjistanbul]

Hello,

I open this topics because I have no answer from our Cisco distributor.

I ordered 5 MR36-HW the 4th of July. The 9th of July my client asked to change the order for 4 MR36-HW.

I asked to the distributor and he said he can change the order... but we received 5 MR36-HW and now they don't answer to my emails.

What is the process to return a device? We didn't open the box.

Thank you,

Best Regards,

[Philip D'Ath · Accepted solution]

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)_Warranties_and_End-of-Life_Information#Refund_Requests

"Effective January 30, 2022, all new Cisco and Meraki orders submitted for hardware, and any attached software, will be non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date."

Perhaps give them a call on the phone - but it is not looking good. Perhaps they didn't know that the order can not be cancelled.

[Philip D'Ath]

This is the link to request an RMA (if you are feeling lucky). Make sure you are logged into the correct dashboard first.
https://dashboard.meraki.com/rma

[Benjistanbul]

Hi Philip,

Thank you