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Service Module is trying to recover from error - Please help

thags
Level 1
Level 1

HI Guys

I am currently installing a NM-AIR -WLC 6  wireless module in a 2811 and its giving me the follwing errors below and status

I have checked the troubleshooting pdf and says might be possible hardware error ,but before i go down that road would like to know if any of the engineers have solved this problem

Info about router and module is as follows

Router#service-module wlan-controller 1/0 status

Service Module is Cisco wlan-controller1/0

Service Module supports session via TTY line 66

Service Module is trying to recover from error

Service Module status is not available

Router#

Trying to reset Service Module wlan-controller1/0

*Mar 28 21:49:06.379: %LINEPROTO-5-UPDOWN: Line protocol on Interface wlan-controller1/0, changed state to down

*Mar 28 21:49:26.379: %LINEPROTO-5-UPDOWN: Line protocol on Interface wlan-controller1/0, changed state to up

Router#

Router#service-module wlan-controller 1/0 status

Service Module is Cisco wlan-controller1/0

Service Module supports session via TTY line 66

Service Module is trying to recover from reset/shutdown

Service Module status is not available

sh version

Router#sh ver  

Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(15)T17, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Tue 24-Jan-12 07:41 by prod_rel_team

ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)

Router uptime is 28 minutes

System returned to ROM by power-on

System image file is "flash:c2800nm-advipservicesk9-mz.124-15.T17.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2811 (revision 53.51) with 249856K/12288K bytes of memory.

Processor board ID FCZ0932701R

2 FastEthernet interfaces

1 Serial(sync/async) interface

1 terminal line

1 Virtual Private Network (VPN) Module

1 cisco Wireless LAN Controller(s)

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

Router#

4 Replies 4

thags
Level 1
Level 1

HI Guys

And it gets worse I am now getting the following error

Router#service-module wlan-controller 1/0 status

Service Module is Cisco wlan-controller1/0

Service Module supports session via TTY line 66

Service Module is failed

Service Module status is not available

regards Thags Govender

Service Module is failed

Service Module status is not available

Your SM is dead.  There's nothing you can do about it (including saying a prayer).  Please contact Cisco TAC and get the faulty component replaced.

Stephen Rodriguez
Cisco Employee
Cisco Employee

Time to call TAC and get a RMA

Steve

Sent from Cisco Technical Support iPhone App

HTH,
Steve

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HI Guys

Thanks for your confirmation , well we have brought some modules back from the dead at times thought we could do the same here ,guess not.

Thanks guys

TAC here I come

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