03-28-2012 03:09 PM - edited 07-03-2021 09:53 PM
HI Guys
I am currently installing a NM-AIR -WLC 6 wireless module in a 2811 and its giving me the follwing errors below and status
I have checked the troubleshooting pdf and says might be possible hardware error ,but before i go down that road would like to know if any of the engineers have solved this problem
Info about router and module is as follows
Router#service-module wlan-controller 1/0 status
Service Module is Cisco wlan-controller1/0
Service Module supports session via TTY line 66
Service Module is trying to recover from error
Service Module status is not available
Router#
Trying to reset Service Module wlan-controller1/0
*Mar 28 21:49:06.379: %LINEPROTO-5-UPDOWN: Line protocol on Interface wlan-controller1/0, changed state to down
*Mar 28 21:49:26.379: %LINEPROTO-5-UPDOWN: Line protocol on Interface wlan-controller1/0, changed state to up
Router#
Router#service-module wlan-controller 1/0 status
Service Module is Cisco wlan-controller1/0
Service Module supports session via TTY line 66
Service Module is trying to recover from reset/shutdown
Service Module status is not available
sh version
Router#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(15)T17, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 24-Jan-12 07:41 by prod_rel_team
ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE (fc1)
Router uptime is 28 minutes
System returned to ROM by power-on
System image file is "flash:c2800nm-advipservicesk9-mz.124-15.T17.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
Cisco 2811 (revision 53.51) with 249856K/12288K bytes of memory.
Processor board ID FCZ0932701R
2 FastEthernet interfaces
1 Serial(sync/async) interface
1 terminal line
1 Virtual Private Network (VPN) Module
1 cisco Wireless LAN Controller(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
Router#
03-28-2012 03:39 PM
HI Guys
And it gets worse I am now getting the following error
Router#service-module wlan-controller 1/0 status
Service Module is Cisco wlan-controller1/0
Service Module supports session via TTY line 66
Service Module is failed
Service Module status is not available
regards Thags Govender
03-28-2012 08:16 PM
Service Module is failed
Service Module status is not available
Your SM is dead. There's nothing you can do about it (including saying a prayer). Please contact Cisco TAC and get the faulty component replaced.
03-28-2012 05:36 PM
Time to call TAC and get a RMA
Steve
Sent from Cisco Technical Support iPhone App
03-29-2012 05:49 AM
HI Guys
Thanks for your confirmation , well we have brought some modules back from the dead at times thought we could do the same here ,guess not.
Thanks guys
TAC here I come
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