Some problem with windows 8

[hasansadiq]

hello all

i have a question

in one of our client location we are unable to access the autonomous cisco 1602 ap(it is showing limited connectivity) this problem is only showing in the laptop which have windows 8.1 installed all other system are able to connect.

even the same system is connecting to a linksys ap without any problem.

kindly suggest a workaround for this.

[Scott Fella]

There really shouldn't be any difference because of OS. What you need to do is make sure that device has an IP address (which it should since it's showing limited access) and see if they can ping the gateway and have local access to the LAN.  Limited access means the device has an IP address but can't access the Internet. DNS can be an issue for example. The ap configuration is fine if other devices can connect to it. I run win 8.1 along with having a MacBook and other iOS devices and never had any issue. There was a fix earlier with lightweight in which you would have to use a windows 7 driver. Maybe upgrade the driver in the device or look at the code in the access point and upgrade that.

-Scott

[hasansadiq]

thanks for your quick reply

i tried to ping but still getting no reply

and i also roll back the driver it worked for sometime then again the same issue arise.

same system when installed with windows 7 are working well only it happens when we installed windows 8.

we are also using windows 8 in our office its working well but at some client location this is the issue no windows 8 laptop are able to connect to only cisco ap they are getting connected to linksys without any problem.

[Vibhor Sahni]

Hi Hasan,

This issue is actually arising cause of Microsoft trying to replace the manufacturer's drivers with its own. Due to which, no connectivity issues and limited wifi is seen.To fix it, revert the drivers to older version or Manfacturer's build.

For more info you can refer the following article:

https://optimizewindows8.wordpress.com/2013/11/07/how-to-fix-limited-wi-fi-connectivity-issue-in-windows-8-1/

Thanks

Vibhor

[hasansadiq]

hello i tried to change the power management option for the wireless card, it worked for sometime but again it is having the same problem again.sometime the laptops are connecting properly but again dropping the connection after sometime.

[Scott Fella]

What cards are installed on the 8.1 devices?

-Scott

[hasansadiq]

issue is resolved by checking the power management option.thanks