Splash Page

[erodriguez@iqteksolutions.com]

Hi,

I have a site that login using their splash page, but when they move to another area the connection drops and they need to login again. Is this a SSID or roaming issue?

Thanks

[RWelch-USA]

Splash Page Traffic Flow and Troubleshooting

[erodriguez@iqteksolutions.com]

Thanks for the information, but the issue is not with the splash page, authentication works fine, the issue is when a user moves to another AP, connection drops and they need to login again.

[RWelch-USA · Accepted solution]

Without more info/details about your setup it's hard to speculate.

You can also use the SEARCH at the top of the Meraki Community and search by splash re-login to see if others have (had) similar issues and what resolution actions were suggested.

How far apart are your APs? Close enough for a device to roam from one AP to another? Or too far from AP to AP where they are dropped? Has a wireless site survey been done (which might shed some insight)?

[Philip D'Ath]

Are the APs management interfaces in the same VLAN (they broadcast data about roaming movements to each other)?

Another thing you can try - disable MAC address randomisation on the client and see if that makes any difference.

[erodriguez@iqteksolutions.com]

Thanks

[VRB1]

Are you using the built-in Meraki splash page or from an external portal? Do you have the same VLAN for that SSID? What authentication server are you using?