Support Data Bundle (SDB) question

[ml.madayag]

Hi everyone,

May I ask if the SDB will be deleted if we reboot the device? Ex. Firewall

[JamesT91]

Yes, grab the logs before you reboot.

[Philip D'Ath]

I don't know the answer. As @JamesT91 says, I would try and grab it before device reboot, but I would be surprised if it couldn't capture some kind of persistent log information after reboot.

[ConnorL1]

Hey @ml.madayag ,

When you use the SDB tool, it'll automatically download the file to your computer - this may take 10-60 seconds to complete depending on the state the device is in.

The file is generated on-demand when you use the tool, so if you're experiencing an issue and Support asks you for an OOB/SDB (Out of band / Support Data Bundle) file, make sure you do this before rebooting the device, else a lot of the logs that are helpful to support may be lost or no longer relevant.

Cheers,

Connor

[ml.madayag]

Okay. Thanks for the info.