Unable to generate heatmap on WCS

[Abinaya R]

Hi,

I have a WCS server running the version 6.0.170.0. I have already added few WLCs running the version 7.0  to this WCS. It is working fine. And now I have added two new controllers running the version 7.0.98.0 to the existing WCS server. When i add the floor layouts to the WCS and position the access points from the new controllers, the heat map is not generated automatically. Please let me know what could be the possible reasons for this?

[George Stefanick]

Your WCS should ALWAYS be higher then your WLC code... ALWAYS... I could suggest upgrading WCS. If you call TAC, the first thing they will say is upgrade it ... I know ... I had a similar issue recently.

[Vinay Sharma]

Hi Abinaya,

Please mark the Question as Answered, if the provided information by George is correct and it helped. By doing that others can take benefit as well.

Thanks,

Vinay Sharma

Community Manager – Wireless