users facing disconnection while roaming

[Anjana A]

Hello Team,

Please find the issue, users are facing wifi disconnection while connected to corporate ssid.

There is centralised wlc  and all other location AP's associated with this wlc and fast transition is enabled in wlan.

And the roaming issue is with only one location.

while client roaming they getting failed in key exchange.

wlc ios:

wlc model:5520

Ap model:3702

(Cisco Controller) >show wlan 1

WLAN Identifier.................................. 1
Profile Name..................................... xxxxx
Network Name (SSID).............................. xxxxx
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
Random MAC Filtering............................. Disabled
AAA Policy Override.............................. Enabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Enabled
DHCP ....................................... Enabled (Auto)
HTTP ....................................... Enabled (Auto)
Radius-NAC State............................... Enabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum Clients Allowed.......................... Unlimited

--More-- or (q)uit
Security Group Tag............................... Unknown(0)
Maximum number of Clients per AP Radio........... 200
ATF Policy....................................... 0
Number of Active Clients......................... 819
Number of Active Random-Mac Clients.............. 13
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 36000 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 720 minutes
Sleep Client Auto Auth Feature................... Enabled
Web Auth Captive Bypass Mode..................... None
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... xxxxxxxxx
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ management
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
WLAN URL ACL..................................... unconfigured
mDNS Status...................................... Disabled

mDNS Profile Name................................ unconfigured
DHCP Server...................................... Default
Central NAT Peer-Peer Blocking................... Unknown
DHCP Address Assignment Required................. Enabled
Static IP client tunneling....................... Disabled
Tunnel Profile................................... Unconfigured
EoGRE Override VLAN state........................ disable
EoGRE Override VLAN ID........................... 0
PMIPv6 Mobility Type............................. none
PMIPv6 MAG Profile........................... Unconfigured
PMIPv6 Default Realm......................... Unconfigured
PMIPv6 NAI Type.............................. Hexadecimal
PMIPv6 MAG location.......................... AP
Quality of Service............................... Platinum
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0

--More-- or (q)uit
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Disabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... 802.1P (Tag=5)
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Forward-Upstream
Radio Policy..................................... 802.11a and 802.11g only
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
Authentication................................ x.x.x.x 1812 *
Authentication................................ x.x.x.x 1812 *
Accounting.................................... x.x.x.x 1813 *
Accounting.................................... x.x.x.x 1813 *
Interim Update............................. Enabled
Interim Update Interval.................... 0

Framed IPv6 Acct AVP ...................... Prefix
Authorization ACA............................. Disabled
Accounting ACA................................ Disabled
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Radius NAI-Realm................................. Disabled
Radius Authentication caching.................... Disabled
Mu-Mimo.......................................... Enabled
Security

802.11 Authentication:........................ Open System
FT Support.................................... Enabled
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2/WPA3)........ Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
WPA3 (RSN IE).............................. Disabled
WPA2/WPA3 Encryption Ciphers
TKIP Cipher............................. Disabled
CCMP128/AES Cipher...................... Enabled
CCMP256 Cipher.......................... Disabled

GCMP128 Cipher.......................... Disabled
GCMP256 Cipher.......................... Disabled
OSEN IE.................................... Disabled
Auth Key Management
802.1x.................................. Enabled
802.1x-SHA2............................. Disabled
PSK..................................... Disabled
PSK-SHA2................................ Disabled
CCKM.................................... Disabled
FT-1X(802.11r).......................... Enabled
FT-PSK(802.11r)......................... Disabled
OSEN-1X................................. Disabled
SUITEB-1X............................... Disabled
SUITEB192-1X............................ Disabled
OWE..................................... Disabled
SAE..................................... Disabled
OWE Transition Mode........................ Disabled
OWE Transition Mode WLAN id................ 0
Auto Key PSK .............................. Disabled
FT Reassociation Timeout................... 20
FT Over-The-DS mode........................ Disabled
GTK Randomization.......................... Disabled
SKC Cache Support.......................... Disabled

--More-- or (q)uit
CCKM TSF Tolerance......................... 1000
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web Authentication Timeout.................... 300
Web-Passthrough............................... Disabled
Mac-auth-server............................... 0.0.0.0
Web-portal-server............................. 0.0.0.0
qrscan-des-key................................
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Disabled
FlexConnect Local Switching................... Enabled
FlexConnect Central Association............... Disabled
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled
FlexConnect Local Authentication.............. Disabled
FlexConnect Learn IP Address.................. Enabled

Flexconnect Post-Auth IPv4 ACL................ Unconfigured
Flexconnect Post-Auth IPv6 ACL................ Unconfigured
Client MFP.................................... Optional
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
Eap-params.................................... Disabled
AVC Visibilty.................................... Disabled
AVC Profile Name................................. None
OpenDns Profile Name............................. None
OpenDns Wlan Mode................................ ignore
OpenDns Wlan Dhcp Option 6....................... enable
Flex Avc Profile Name............................ None
Flow Monitor Name................................ None
Split Tunnel Configuration
Split Tunnel................................. Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled

--More-- or (q)uit
802.11k Neighbor List............................ Enabled
802.11k Neighbor List Dual Band.................. Disabled
802.11v Directed Multicast Service............... Enabled
802.11v BSS Max Idle Service..................... Enabled
802.11v BSS Transition Service................... Enabled
802.11v BSS Transition Disassoc Imminent......... Disabled
802.11v BSS Transition Disassoc Timer............ 200
802.11v BSS Transition OpRoam Disassoc Timer..... 40
802.11v BSS Transition Neigh List Dual Band...... Disabled

Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled
Universal Ap Admin............................... Disabled
Broadcast Tagging................................ Disabled
PRP.............................................. Disabled
Fast Receive..................................... Disabled
11ax Downlink MU-MIMO............................ Enabled
11ax Uplink MU-MIMO.............................. Enabled
11ax Downlink OFDMA.............................. Enabled
11ax Uplink OFDMA................................ Enabled
11ax Admin state................................. Enabled
Wifi Alliance Multiband Operation................ Disabled
11ax Target Wake Time............................ Enabled
Advanced Scheduling Requests..................... Disabled

Mobility Anchor List
WLAN ID IP Address Status Priority
------- --------------- ------ --------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Local Policy
----------------
Priority Policy Name
-------- ---------------

Lync State ...................................... Disabled
Audio QoS Policy................................. Silver
Video QoS Policy................................. Silver
App-Share QoS Policy............................. Silver
File Transfer QoS Policy......................... Silver
Lync State ...................................... Disabled
Audio QoS Policy................................. Silver
Video QoS Policy................................. Silver
App-Share QoS Policy............................. Silver
File Transfer QoS Policy......................... Silver
File Transfer QoS Policy......................... Silver
QoS Fastlane Status.............................. Disable
Selective Reanchoring Status..................... Disable
Lobby Admin Access............................... Disabled

Fabric Status
--------------

Fabric status.................................... Disable
Vnid Name........................................
Vnid............................................. 0
Applied SGT Tag.................................. 0
Peer Ip Address.................................. 0.0.0.0
Flex Acl Name....................................
Flex IPv6 Acl Name...............................
Flex Avc Policy Name.............................

U3-Interface................................... Disable

U3-Reporting Interval.......................... 30

Regards,

Anjana