View RX neighbors for selected radio does not show any information

[derobbacher]

For some but not all of our WLCs, our WCS is not able to View RX neighbors for selected Radio in the maps.

WLC is running 4.1.171-code, WCS is using 4.1.83 Base+Location.

I use Monitor-Maps, slecet a map and hover with my mouse over one of the APs to select "View RX-neighbors".

The error-message appearing is:

"There are no RX neighbors for selected radio."

Who knows help about this ?

[CFayNTAdmin83]

Hi. I've run into this before with one 1242 AP in LWAPP mode. I was running 4.1.171.0 on my 4402 WLC. I had users report a dead spot in the plant and when I looked at the heat map it told me the following. The A radio was not detected. The BG radio was detected but did not have any client counts on it. Also when I told the AP to view RX neighbors it said that there were no RX neighbors for the selected radio. I thought the AP had a hardware failure due to the fact that the 1242 doesn't have the modular radios like the first gen 1200's. So, I had the unit replaced with a brand new one. When I had the chance to TFTP recover the original, the A radio was detected again. I converted the AP back to LWAPP and it worked without any issues. I attribute this to a bad LWAPP upgrade / code corruption. I'd recommend to TFTP recover one of the AP's and set it back up again in LWAPP mode to see if the problem is resolved. Hope this helps!

[Saurav Lodh]

Cannot see all the RX neighbors on the Monitor > AP Radio detail page.

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Symptom: Complete list of neighbors is not shown.

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Conditions: This occurs when the list is longer.