WCL 5508

[johnkaranja77]

My WCL cannot register APs in my network. Yet it can see them by pinging and under AP-Join but not joined,

kindly help.

[Leo Laohoo]

Post the complete output to the following commands: 

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; 

3.  AP:  sh version; and

4.  AP:  sh ip interface brief

[johnkaranja77]

WLC SYSINFOR:

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.240.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 7.0.112.21
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... SECRETARIAT-WIRELESS-CONTROLLER
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
IP Address....................................... 172.30.2.10
Last Reset....................................... Software reset
System Up Time................................... 0 days 0 hrs 44 mins 46 secs
System Timezone Location.........................
Current Boot License Level....................... base
Current Boot License Type........................ Permanent
Next Boot License Level.......................... base
Next Boot License Type........................... Permanent

Configured Country............................... KN - Kenya

--More-- or (q)uit
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +39 C
External Temperature............................. +24 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ 4C:4E:35:7D:E5:40
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 12

WLC TIME:

Time............................................. Sat May 21 18:01:56 2016

Timezone delta................................... 0:0
Timezone location................................

NTP Servers
NTP Polling Interval......................... 86400

Index NTP Key Index NTP Server NTP Msg Auth Status
------- ---------------------------------------------------------------

[Leo Laohoo]

What is the exact model of the AP? 

[George Stefanick]

That is older code. What APs are you try to join. 

APs find the controller a few different ways ...

http://www.cisco.com/c/en/us/support/docs/wireless/5500-series-wireless-controllers/119286-lap-notjoin-wlc-tshoot.html 

[christian.moritz]

Hy John, I got the same problem on my network.... The reason for me were 2 steps.... Safe config (switch to the 2 WLC unit running in sso)  and then the DHCP server which I was running previously on my sophos utm firewall. I've switched the DHCP server with the options from the firewall to my windows dhcp server. And within some seconds all unjoined aps joint the WLC....