wireless disconnection

[Anjana A]

Hello Team,

 Users are facing disconnection mostly on the teams audio call.

Please help to check the basic checks for resolving the issue.

wlc model/ios:5520 /8.10.151.0

AP model:3702/3800

Regards,

Anjana

[Leo Laohoo]

Is the disconnection more prominent on the 3800?

[Anjana A]

yeah @Leo Laohoo .

[Leo Laohoo]

Funny because I just concluded a call with TAC a few hours ago.

From what we gather, there are several RTP issues with 2800/3800/4800.  

No fix.  It is a firmware issue with the 2800/3800/4800 and the Broadcom/Mavel chips.  

TAC "hinted" to upgrade to 9100 APs.  I told him I would be happy to if Cisco is willing to provide the replacement APs.  All 3000 of them.  

[Ambuj M]

Did they provide a bug ID or something ? 

[Leo Laohoo]

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@Ambuj M wrote:

Did they provide a bug ID or something ? 

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Not yet.  But I am suspecting the Bug ID will be "private".  

[Ambuj M]

Thanks, keep the community updated as you know more, I have a lot of customer running 3800 and they have no upgrade plans right now.