WLC 2504 2702i-UXK9 not connecting after prime

[Klemen Strnisa]

Hello,

i have a problem with provisioning the AP2700. After the prime procedure was configured, the AP restarted. but now he gives me the following error:

*Aug 13 13:56:07.395: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.1.100
*Aug 13 13:56:07.523: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_record.c:169 Pkt too old last_seq_num : 1,Received sequence num: 1 distance: 0
*Aug 13 13:56:25.519: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 10.10.1.100:5246
*Aug 13 13:56:25.519: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to the reason code 27
*Aug 13 13:56:25.523: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to the reason code 27
*Aug 13 13:56:25.651: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Aug 13 13:56:25.651: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

*Aug 13 13:56:25.667: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to the reason code 39
*Aug 13 13:56:25.667: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to the reason code 39

no way I can reconfigure this EasyAdmin. Does anyone have an idea how to spell it out

Tnx

[patoberli]

Check this:
https://community.cisco.com/t5/wireless-and-mobility/ap-wont-join-wlc-3702i/td-p/3179358

[Klemen Strnisa · Accepted solution]

Hello,

Thanks for the link. Unfortunately the solution described was not suitable for us. We have been dealing with said AP for quite some time. In the end we realized that the whole problem comes from Provision solution.

I do not know why, but the problems we have is created when you run Provision with an IPhone device. If you use android phone it works without any errors and after the procedure is done, the AP will log in nicely 😊

thanks anyway,

[andolini]

Check if your WLC and AP in the same region. (WLC config-Wireless-Country)

Best,