WLC 2504 Cannot Install Adder License - Duplicate Error

[christian.cortis]

Hi,

I have a WLC 2504 with 5 AP licenses for which I have installed an adder license via GUI.  The installation completed successfully, but I still cannot view the new license. The maximum number of APs is still showing as 5 and in fact I cannot add more that 5 APs.  I tried installing the license file again, but now I get a "duplicate" error.

Please help,

Chris

[Scott Fella]

Have you rebooted the WLC?

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[christian.cortis]

Yes i rebooted but useless it keeps on showing me that i have up to 5 used and available. When I try to reinstall license it tells me that there is a duplicate. And when I enter in the Management tab and go to Software Activation and Licenses I dont see it there.

Thanks,

Christian

[Scott Fella]

Might be the wrong license. You might want to open a TAC case with licensing to make sure it's a true adder and not a base.

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[christian.cortis]

Waiting for Cisco to add the contract number to my profile to file a case. Thanks for your prompt help.

Christian