06-25-2012 10:44 AM - edited 07-03-2021 10:20 PM
Good Afternoon
Six month ago I installed and configured a wireless mesh with the equipment named. From two weeks ago one AP (MAP) restarts every day. In Wireless Lan Controller appears this logs:
"Unable to find AP entry in the database, could not process statistics information"
Someone can tell me why this happens
Thank you
06-25-2012 10:48 AM
Error Message %LWAPP-3-AP_DB_ERR1: Unable to find AP [hex]:[hex]:[hex]:[hex]:[hex]:[hex] entry in the database, could not process [chars]
Explanation The operation being performed for the AP failed because the internal entry for the AP was not found. It is possible that the AP has been removed from the controller.
Recommended Action Use the 'show ap summary' command to determine if the AP is still joined to the controller. If it is not, the message may be ignored. If it is still joined, restart the AP to ensure that it has the latest configuration and contact technical assistance if the problem recurs.
I would probably start with a WLC reboot. Depending on what code you are running, there had been an issue with the WLC uptime exceeding 473 days
HTH,
Steve
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06-25-2012 10:51 AM
Hello,
you can find info about your message here:
http://www.cisco.com/en/US/docs/wireless/controller/message/guide/msgs6.html
the ap seems losing connection to the wlc for some reason.
HTH
Amjad
Sent from Cisco Technical Support iPad App
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