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Beginner

Cisco Software Manager 4.1.6 (Cisco Appliance) - CCO Validation issues.

Hello,

 

We have the Cisco Software Manager appliance we are running from Cisco. It is currently running v4.1.6. When trying to validate CCO login, it says that it cannot validate the login, even though the login is correct. Any ideas? Log Traceback below.

 

Log data shows:

Traceback (most recent call last):
File "/usr/local/csm/csmserver/views/cco.py", line 587, in validate_cisco_user
BSDServiceHandler.get_access_token(username, password)
File "/usr/local/csm/csmserver/cisco_service/bsd_service.py", line 66, in get_access_token
return BaseServiceHandler.get_access_token(username, password, CLIENT_ID, CLIENT_SECRET)
File "/usr/local/csm/csmserver/cisco_service/base_service.py", line 42, in get_access_token
response = requests.post(HTTP_ACCESS_TOKEN_URL, params=payload)
File "/usr/local/lib/python2.7/site-packages/requests/api.py", line 99, in post
return request('post', url, data=data, json=json, **kwargs)
File "/usr/local/lib/python2.7/site-packages/requests/api.py", line 49, in request
response = session.request(method=method, url=url, **kwargs)
File "/usr/local/lib/python2.7/site-packages/requests/sessions.py", line 461, in request
resp = self.send(prep, **send_kwargs)
File "/usr/local/lib/python2.7/site-packages/requests/sessions.py", line 573, in send
r = adapter.send(request, **kwargs)
File "/usr/local/lib/python2.7/site-packages/requests/adapters.py", line 415, in send
raise ConnectionError(err, request=request)
ConnectionError: ('Connection aborted.', gaierror(-3, 'Try again'))
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