Epson Wireless printer won’t connect to MR33

[DJSky1]

I have a Z3 gateway, and an MR33 access point.

no matter what settings i put on the SSID of the MR33, my Epson SX535WD printer will not connect properly to the MR33. Yet if I set up an ssid with the same settings on the Z3 it works fine.

all other clients and even silly little 2.4GHz boxes (lighting controller, AV Recievers) work perfectly with the MR33, it’s just this Epson that refuses to connect up properly. It connects, but doesn’t get dhcp, and with manual ip settings I can see it try and connect in Meraki dashboard, but doesn’t actually get a successful connection.

i want to turn off the Z3 Wireless completely and use the MR33 solely for Wireless.

[Tony_Ang]

Hi @DJSky1

Nice!

1 more tips for you!

Instead of static ip on your printer, leave it as DHCP and configure in Meraki to that Mac Address to 1 fixed IP only so it will be so easy to manage everything in the Meraki when it's trouble when your client is not IT savy.

Security Appliance > DHCP

[DJSky1]

I had already tried this, but it is the first initial connection to wireless that messes the brain of the Epson up, hence having to set the static IP up first on the printer before connecting.

[BrechtSchamp]

I FOUND THE GNOME!

[CarolineS-Meraki]

@BrechtSchamp too easy this time!? Nice work! Thank you for finding the gnome!

[BrechtSchamp]

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@CarolineS1 wrote:

@BrechtSchamp too easy this time!? Nice work! Thank you for finding the gnome!

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Well, maybe I just got lucky, but the clues do help. The hard part was the wait for you posting it though... I had my mind set on not losing the challenge again.

[CarolineS-Meraki]

@BrechtSchamp - your dedication paid off 🙂

[CoreRecon]

EGG FOUND!!

[tdaker]

100% fix for me and my WP-4530 was to go into Access Control under the SSID you are connecting to (mine is a MR33, only one SSID) and set the "Minimum bitrate" to either 1 or 2 for max compatibility. I played with this, and anything higher with this particular printer will not connect. Even after updating the firmware to the latest of around May 2018, still cannot move the min bitrate higher than 2. Must be cheaper hardware with limitations, wireless band is n.

Prior to this I did the factory defaults and various manual/auto IP configurations, but nothing worked until I changed the min bitrate.

[STR3SS]

Agreed.

I forgot to follow up here, but I have the same results after changing minimum bitrate to 1MB. With the SSID on set to 1MB minimum, the Epson printer now connects wirelessly just fine.

[lucazyn89]

I had a similar problem with another printer brand (Brother Brasil).

To solve my problem I had to include the printer MAC Address in the Air Marshal SSID whitelist

.

Did you try that?

Regards,

[Tony_Ang]

Hi @lucazyn89

Did you mean like as per below?
I think it's more on the MX

SSID WhitelistSecurity % SD-WAN > DHCP > Fixed IP assignments

Also you need to ensure the WiFi VLAN is accessible to the Printer's VLAN. You can do a simple test by ping.

Also take note below Access Point Firewall should allow as well.

Wireless > Firewall & traffic shaping

If it's a difference VLAN then you need to go to "Security & SD-WAN > Firewall" and "Allow" the subnet to the destination of the printer IP Address.

Security & SD-WAN > Firewall > Layer 3Hope this helps 🙂