No Dial Tone on headset after pairing

[kellymcl1]

How to set up a Bluetooth Wireless Headset on a Cisco 8851phone with a expansion modular. Enabled the wireless hookswitch and paired the device and no dialtone on headset. Any suggestions?

[Nithin Eluvathingal]

Provide us the details of headset model.

[kellymcl1]

The Headset model is a Poly Savi  8210 UC

[Andrew Skelly]

Have you gone to Poly's website and looked up the headset on their website?  It gives you information on what the settings on the headset base need to be.  It also advised what cable you need between the base and the phone.  In the case of 8851 and Savi 8210, you need the APC-43 or APC-76 cord, and the settings on the base need to be:

• Configuration switch: A
• Speaking Volume: 3
• Listening Volume: 2

Do you have the APC cord and the settings as defined above?

[Nithin Eluvathingal]

As @Andrew Skelly  mentioned You need a APC-43 cable to connect the base with the phone. Hope you did this part. 

Go through below guide for base stations settings. on Page 4, make changes on 5,6,7 buttons.

https://www.poly.com/content/dam/plantronics/documents-and-guides/user-guides/savi-8210-8220-office-ug-en.pdf

TO enable  WIRELESS HOOKSWITCH CONTROL FEATURE

CUCM - 

Below are the instructions to enable EHS feature:

• Make sure the CUCM version is 4.1(3)SR5x or higher
• Make sure the phone F/W is 8.3(3)x or higher.
• Access the server administrator with a browser. 
  • Select Device > Phone through the drop down menus. 
  • Click "Find" with no selection criteria to obtain a list of all phones
  • Open the desired phone.  Scroll down to "Wireless Headset Hookswitch Control", set to "Enabled", Click "Apply". 
• Reset the phone.

CUCME - 
Below are the instructions to enable EHS feature:

• Make sure the phone F/W is 8.3(3)x or higher.
• Access to CUCME via the router’s command line interface and use the following commands to enable EHS feature for the phone.
  • Device-Name (config)# telephony-service
  • Device-Name (config-telephony)# service phone ehookEnable 1
  • Device-Name (config-telephony)# create cnf-files
• Reset the phone.