04-22-2015 12:31 AM
Hi,
I am trying to register my WAE 294 with our central manager but I get below error, I am able ping our central manager address
I did the following "no cms enable" "cms deregister force" then "cms enable" but I get the below error
Registering WAAS Application Engine...
Sending device registration request to Central Manager with address 10.75.36.4
Failed to contact CM 10.75.36.4(Unmarshaled: 9001). Please check connectivity wi
th CM device and status of management service on CM.
register: Registration failed(512).
cms: unable to register node
FAILED to enable management services
04-22-2015 01:40 AM
Hi,
Can you also make sure that the 294 can reach the CM through TCP port 443?
To verify, you can telnet from the WAE:
> telnet <CM-IP> 443
Nicolas
04-22-2015 02:23 AM
Hi Nicolas,
Thanks for the reply, yes it is accessible over 443 to the CM as below
AME-US-HSC-WA01#telnet 10.75.36.4 443
Trying 10.75.36.4...
Connected to 10.75.36.4.
Escape character is '^]'.
04-22-2015 02:33 AM
Hi,
If that is the case, can you take a sniffer of the traffic exchanged between the accelerator and the CM when you try to register.
To do so, open two sessions to the 294.
On the first one start a capture:
> tethereal -s 1600 -w Register.pcap -f "host 10.75.36.4"
On the second one, try to register with the CMS enable.
Once the process has finished, stop the capture (CTRL+C) and retrieve the file from the WAE hard drive.
Regards,
Nicolas
05-06-2015 03:45 AM
Hi Nicolas,
The issue got resolved, the below is the resolution
You can telnet from the WAVE to the CM, connectivity is not an issue.
I did find that telnet from the DC and doing a show statistics connection yielded only partial results and a frozen session.
Telnet from the local router and command yielded normal response.
I suspected a MTU issue if the WAVE is not listening to the TCP adjust on the LAN interface. WAVE 294 has a separate interface for management that sits on the LAN.
Adjusted MTU on that interface to that of the Tunnel ( 1400 ) and issue resolved
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