SSL Module failed? RMA needed?

d.haeni · ‎12-05-2005

Hi,

I've just booted up a brand new 11501S and I am wondering if I'm having a case of "dead-on-arrival":

<snip>

256MB.

Volume c: has 1948 Mbytes available

Flash is Up to Date

DEC 5 00:40:06 1/1 1 SYSSOFT-4: Flash is Up to Date

DEC 5 00:40:09 1/1 2 SYSSOFT-4: Flash is Up to Date

DEC 5 00:40:25 1/1 3 SYSSOFT-3: ONDM: Sub-module failed initial ping, Slot 2/1.

DEC 5 00:40:25 1/1 4 CHM-3: CHMGR: Slot 2/1 had diagnostic failures - NOT STARTING UP

DEC 5 00:40:30 1/1 5 SYSSOFT-0: ONDM: Sub-Module in slot/sub-slot 1/1 failed

BootRom...booting

Copyright (1998-2002), Cisco Systems, Inc

Locked boot flash.

Validating operational boot flash, please wait...

Operational boot flash valid. Jumping to operational boot flash.

Copyright (1998-2002), Cisco Systems, Inc

Operational boot flash.

Attaching interrupt handlers...Done.

Built Jul 5 2005 @ 20:24:56

Version 07.50.1.03

Press <ESC> to enter the Diagnostic Monitor

WARNING: Crash-dump condition detected.

Is it correct that the SSL module resides in Slot 2/1? Do you see any troubleshooting steps before asking for an RMA number?

Thanks a lot in advance

/David

Gilles Dufour · ‎12-05-2005

does it crash all the time, or is it a one-time issue ?

"Dead on Arrival" means you can't do anything.

If it crashes continously, I would request an RMA.

Otherwise, it may well be a one-time issue.

Gilles.

d.haeni · ‎12-05-2005

Hi Gilles,

Yes, it crashes all the time (The box did never finish the boot sequence after unpacking). I'll request an RMA in that case - thanks for your advice.

Cheers

/David