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WAAS Express - unreachable for service id

Sean McQuade
Level 5
Level 5

Hi all,

We have a number of WAAS express modules deployed with a central manager. We have rolled out WAAS at another remote site and are using an identical config to the other sites and have registered to the CM fine, but am getting the following messages on the console:

1.     WCCP router 10.16.174.2 unreachable for service id:  61.

2.     WCCP router 10.16.174.2 unreachable for service id:  62.

I have run a diag test and get:

Diagnostic Report performed on 11/22/2012 16:30:43

Test NOTE  [interfaces]

     NOTE  IFACE_DOWN       Interface GigabitEthernet 2/0 is not up

     Action:

     Use 'interface type slot/group' cli command followed by 'no shutdown' to enable the interface.

Test FAIL  [wccp]

     WARN  BAD_WCCP_RTR     WAE does not see router 10.16.174.2

     Action:

     Check if WCCP router address is correct, reachable and configured to use WCCP.

     FAIL  NO_WCCP_RTRS     Device does not see any of WCCP routers

WAAS Config:

interface GigabitEthernet 1/0

ip address 10.16.174.3 255.255.255.0

exit

interface GigabitEthernet 2/0

shutdown

exit

!

ip default-gateway 10.16.174.2

!

!

wccp router-list 1 10.16.174.2

wccp tcp-promiscuous service-pair 61 62 failure-detection 30

wccp tcp-promiscuous service-pair 61 62 router-list-num 1

wccp version 2

Router Config:

interface SM1/0

description *** WAAS Module ***

ip address 10.16.174.2 255.255.255.0

service-module ip address 10.16.174.3 255.255.255.0

!Application: Restarted at Thu Nov 22 14:31:00 2012

service-module ip default-gateway 10.16.174.2

I can ping from the WAAS to 174.2 and can ping to 174.3 from the router, so this is very confusing. Have I missed something obvious?

Thanks

Sean

1 Accepted Solution

Accepted Solutions

Nicolas Fournier
Cisco Employee
Cisco Employee

Hi Sean,

If you are looking for something obvious, maybe you haven't enabled service 61 and 62 on the router with the following commands:

ip wccp 61

ip wccp 62

If you do have those, can you enable the WCCP debugs on your router and see what it complains about?

Regards,

Nicolas

View solution in original post

2 Replies 2

Nicolas Fournier
Cisco Employee
Cisco Employee

Hi Sean,

If you are looking for something obvious, maybe you haven't enabled service 61 and 62 on the router with the following commands:

ip wccp 61

ip wccp 62

If you do have those, can you enable the WCCP debugs on your router and see what it complains about?

Regards,

Nicolas

Hi Nicolas,

I eventually found that that was indeed the problem. Though I've checked the config that I had written originally and pasted into the router and it has the ip wccp commands in there so I'm not sure how they ended up not being a part of the config.

Thanks for your help

Sean