WAASX not registering with CM

[abithbasha]

Dear All,

we have recently installed a Cisco 891F-K9, the router is working fine and WAAS Express is optimizing the traffic, however the Cisco 891F-K9 is not registering with our Central Manager, the Cisco 891F-K9 has 15.3(3)M5/2.0.0 and Central Manager has 15.3(3)M5/2.0.0 Firmware. The branch router can ping the Central manager IP and telnet the central manager IP from branch router on 443

MEA-KE-NAI-RT01#telnet 10.x.x.x 443
Trying 10.x.x.x, 443 ... Open

Any suggestion how to bring the WAAS Express online on CM

[Richard Bradfield]

please see thhe link below to previous post.

https://supportforums.cisco.com/discussion/12271886/waas-express-registration

HTH

Richard

[finn.poulsen]

Hi,

One thing you also need to test, if you're doing the registration from the CM side, is whether the CM can reach the router through SSH, as the CM "logs" into the router to perform the registration.

Or you could be hitting this Bug : https://tools.cisco.com/bugsearch/bug/CSCuo45126

The bug is unsolved to my knowledge, and is present in several versions.

There is a circumvention in the bug text.

Best Regards

Finn

[finn.poulsen]

Hi again,

Forgot to write that reloading the CM also resolves the problem (described in the BUG).

Finn

[Nicolas Fournier · Accepted solution]

This is most then likely due to CSCus70116

As from 15.3(3)M5, IOS stopped accepting SSLv3 connections and this is the only option used by the CM if you are running an affected version on the WAAS side.

To overcome this, you can either downgrade your router to 15.3(3)M4 or upgrade your CM to at least 5.5.3 where it is fixed.

Regards,

Nicolas

[abithbasha]

Hi Niocolas,

I have upgraded our Central Manager Version to : oe594-5.5.5.16 and reloaded the CM and the Cisco 891F-K9 with new IOS c800-universalk9-mz.SPA.154-3.M4.bin

Then tried with registering the WAAS Express with CM but the page is staying with below "pending Status"

Device Name	Services	IP Address	Management Status	Device Status	Location	Software Version	Device Type	License Status	Akamai Connect

MEA-KE-NAI-RT01

WAAS Express

10.100.5.3

Pending

MEA-KE-NAI-RT01-location

15.4(3)M4/2.0.0

Cisco (C891F-K9)

Active

Not Supported

[Nicolas Fournier · Accepted solution]

Can you check you have properly defined the WAAS-X credentials on the CM?

"My WAN > Device Groups > AllWAASExpressGroup" > "Admin > WAAS Express Credentials"

If so, I would start looking at the logs on your CM to see why it is unable to communicate properly with the router.

Regards,

Nicolas

[abithbasha]

Hi Nicolas,

Out router was using Radius so I used an radius account and it got successful registration after the Firmware and IOS upgrade.

Thanks for your time and support on this matter