Changing the caller id

[Murat Demirel]

Hi team,

Is it possible to change the caller id (the long random string starting with "assist") which is seen on the agent side as calling number?

Thanks and regards,

Murat

[robdoyle · Accepted solution]

Hi Murat,

It is not possible to change the caller ID seen on the agent side. In REM 11.0 this 'assist-XX...X' callerID will not be displayed.

Regards,

Rob