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Changing the caller id

Hi team,

Is it possible to change the caller id (the long random string starting with "assist") which is seen on the agent side as calling number?

Thanks and regards,

Murat

1 ACCEPTED SOLUTION

Accepted Solutions
robdoyle
Cisco Employee

Hi Murat,

It is not possible to change the caller ID seen on the agent side. In REM 11.0 this 'assist-XX...X' callerID will not be displayed.

Regards,

Rob

View solution in original post

1 REPLY 1
robdoyle
Cisco Employee

Hi Murat,

It is not possible to change the caller ID seen on the agent side. In REM 11.0 this 'assist-XX...X' callerID will not be displayed.

Regards,

Rob

View solution in original post

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