How to use REM advance sdk

[edwin.ramana]

I already followed the instructions in the guide (Cisco Remote Expert Mobile Version 11.5(1) Advanced CSDK Developer’s Guide).

But it didn't work, can you provide an example of how to make a call? just like the remort assist sdk.

I already downloaded the sample project but i dont really grasp how to make a call there.

Thx in advance

[edwin.ramana]

Hi Rach,

The call ends but the onstatuschanged method doesn't get called, I put my code to remove the call layout inside onstatuschanged, but it doesn't get called so the layout remains there.

Cheers,

Edwin

[rdavies1]

Thanks Edwin.

So to confirm you have already implimented the call listener as per the documentation?

---------------------

To detect that the remote party has ended the call, the client application must implement the CallListener interface in order to receive onStatusChanged notifications

---------------------

In that case could you share over that bit of code so we can take a look? Can you also confirm if it is nested inside of anything?

Cheers,

Rach

[edwin.ramana]

Hi Rach,

I already implement CallListener interface and the onStatusChanged method isn't nested inside of anything.

@Override
public void onStatusChanged(final Call call, final CallStatus status) {

   switch (status) {

   case ENDED:

  terminate(call);
  break;

  case ERROR:

  terminate(call);
  break;
  case BUSY:

  terminate(call);
  break;

  case MEDIA_PENDING:

  terminate(call);
  break;
  case NOT_FOUND:

  terminate(call);
  break;

  case TIMED_OUT:

  terminate(call);
  break;
   }

}

@Override
public void onStatusChanged(Call call, CallStatusInfo callStatusInfo) {

  onStatusChanged(call, callStatusInfo.getCallStatus());
}

public void terminate(Call call)

{

  call.removeListener(MainActivity.this);
   call.setVideoView(null);
   mVideoContainer.setVisibility(View.GONE);
   mVideoContainer.removeAllViews();
   callLayout.setVisibility(View.GONE);
}

Cheers,

Edwin

[rdavies1]

Thanks Edwin,

I noticed for your TIME_OUT value you are slightly differed from our documentation which may be the piece of the puzzle you are missing:

case TIMED_OUT:

updateUIForEndedCall(); break;

default:

break;

Could you try adding this to see if it makes a difference?

This info can be found on the 'Advanced_Developer_Guide' under heading:

Monitoring the State of a Call

Cheers,

Rach D

[edwin.ramana]

Hi Rach,

I think that's not the problem, because the case TIMED_OUT itself doesnt get called when the call ended from agent side.

Cheers,

Edwin

[rdavies1]

Thanks Edwin,

I'm just going to confirm with our Dev Team and will get back to you.

Rach

[edwin.ramana · Accepted solution]

Hi Rach,

Thx for that