08-25-2014 12:11 PM
Hello,
A customer with our call recording solution has UCM 9.2 UCCX 10.5UCM 9.2 UCCX 10.5. The customer would like to tag each call recording with the call's queue/skill.
Is this provided by TAPI?
Thank you
08-28-2014 03:37 AM
Refer- Which API we should use to capture a call's queue/skill in realtime for UCCX?
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