cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
290
Views
0
Helpful
1
Replies
Highlighted
Beginner

IVR Remote gateway - mute call

Hi Guys,

The script is running on remote site.

I'm able to listen the "options" prompt and collect digits process is working perfectly.

 

But, when I press 1 for example the script make a call to CUCM phone and I have no voice in both sides.

 

Important, when I call to script I use g711alaw. When the script make a call the environment is forcing g729. I think this is the problem. 

 

like that:

 

source 7732 (CUCM Site A) > Internet > Router IVR script (Site B) > Call to CUCM Site A 

 

22DB : 29146 11:13:35.506 BRZ-DST Thu Oct 31 2019.1 +2010 pid:5555 Answer 7732 active
dur 00:00:33 tx:1387/221920 rx:1644/263040
IP 172.16.9.251:19516 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a

 

0 : 29149 11:13:37.646 BRZ-DST Thu Oct 31 2019.1 +0 pid:0 Originate connecting
dur 00:00:33 tx:1645/32900 rx:1644/32880
IP 172.27.3.94:22786 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g729ar8 TextRelay: off
media inactive detected:n media contrl rcvd:n/a timestamp:n/a
long duration call detected:n long duration call duration:n/a timestamp:n/a

 

Can you help me please?

 

 

 

Everyone's tags (2)
1 REPLY 1
Highlighted
Beginner

Re: IVR Remote gateway - mute call

Hi guys, 

Can you give a idea about that please?

thanks.