I'm able to listen the "options" prompt and collect digits process is working perfectly.
But, when I press 1 for example the script make a call to CUCM phone and I have no voice in both sides.
Important, when I call to script I use g711alaw. When the script make a call the environment is forcing g729. I think this is the problem.
source 7732 (CUCM Site A) > Internet > Router IVR script (Site B) > Call to CUCM Site A
22DB : 29146 11:13:35.506 BRZ-DST Thu Oct 31 2019.1 +2010 pid:5555 Answer 7732 active dur 00:00:33 tx:1387/221920 rx:1644/263040 IP 172.16.9.251:19516 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g711alaw TextRelay: off media inactive detected:n media contrl rcvd:n/a timestamp:n/a long duration call detected:n long duration call duration:n/a timestamp:n/a
0 : 29149 11:13:37.646 BRZ-DST Thu Oct 31 2019.1 +0 pid:0 Originate connecting dur 00:00:33 tx:1645/32900 rx:1644/32880 IP 172.27.3.94:22786 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms g729ar8 TextRelay: off media inactive detected:n media contrl rcvd:n/a timestamp:n/a long duration call detected:n long duration call duration:n/a timestamp:n/a
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...