I was wondering if any of you have been able to implement disabling ringers for called and calling phones? I have a client requirement which needs me to disable the ringer of the phone being called whenever a specific logic applies. I know that this could be achieved by updating some columns in AXL but I don't want to do that because it poses problems when the device is no longer connected to the application we're developing.
So the other option is to send out a command to the phone, through XML, that would tell the phone not to ring.
Of course, the call is still ACTIVE it's just that the ringer is muted.
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have