Call Control

Hi Everyone,I have been able to initiate a silent monitor call from the JTAPI and I would like to switch the same call to Whisper mode without disconnecting/generating a new call. How can I achieve this, since the documentation shared on JTAPI develo...

Hi Team,I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching                         srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be ...

Hello Everyone,I am seeking some info regarding, how to differentiate between EM user and Owner User of terminal currently fetching the user name by this method getEMLoginUsername.But problem is if user is not logged in as EM but assigned on device a...

Anyone know why getEMLoginUsername() is returning an old LDAP username? The owner field is correct and shows the new username, but when I call getEMLoginUsername() I get an old LDAP username. Do I have to login manually with the new name from the phy...

Hello All,I'm getting the following error message when attempting to open the TSP Notifier configuration via the taskbar: "Unable to open HKLM key."When instead attempting to configure the tsp via Control Panel->Phone and Modem->Advanced->CiscoTSP001...

I have been searching this site but I could not find a link which explains how to send a simple text message to IP Phone? What are the pre requites?Thanks

Hello Everyone,We've run into an issue where we'd like to monitor unsupported devices. Just wondering if anyone knows of a clever workaround for the Polycom SoundPoint 450.Thanks,Richard

Hi Everyone, I have wrote a small class to implements silent monitoring, however I am getting an error while invoking start monitor and I don't know where I have gone wrong in this code.              srcAdd = provider.getAddress("2030"); // Agent DN ...

If a user has a Cisco 8861 and DX80 register simultaneously to CUCM, however can JTAPI select just a DX80 OR Cisco 8861 for third party call control?

Hi DearI 'm using TCL ivr on cisco 2811 VG, but TCL promt is playing announce after 3 ring later.Here is my call flow:4 port FXO--TCL ivr----H323 VG- ---CUCM-- hunt group..--ip phone (3 member  available on the LG)Thanks advance...

Hi, I have implemented a CTI events' listener through JTAPI.On a RTPInputStarted, RTPOutputStarted event for a specific terminal, I can get the ip addresses as to where the RTP streams are.I was wondering if there was a way to actually listen to thos...

I am experimenting with dialing directly to our Oracle SBC's (instead of tandeming through another product that does translations for us). However, our Verizon SIP service requires the INVITE to have a specific domain in the INVITE message. Right now...

I have added address/call/terminal observers successfully to monitor calls and I receiveRTP started/stopped events successfully for audio streams. However, when I use a phone with videocapabilities which has booth voice and video, I am still only rec...