We are working to connect Genesys PureConenct and Genesys PureEngage together, passing through Cisco CUCM. We have a SIP trunk from CUCM to Connect and a SIP trunk from CUCM to Engage. The original proof of concept had an INVITE sent from CONNECT to CUCM which contained a set of 12 custom headers that I was able to use a SIP Transparency script to pass through. What we found was that this maintained multiple calls resulting in a need for double the license count.
We have moved to a new solution that uses SIP REFER messages from Connect to Cisco, resulting in a new INVITE being sent from Cisco to Engage. The problem is that there is a custom data field in the REFER message that needs to be copied over to the INVITE that is sent to Engage. I am not able to find a mechanism that allows me to take the custom data field in the REFER and pass it to the INVITE.
The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons.
Here's a card example:
How is this card setup? What compone...
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...
Welcome!To my Webex Developer resource overview
Like it?Please scroll to the end and click the 'Helpful' button!
Contribute?Something I should add? Let me know in the comments!
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