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djohnson
Beginner

Move SIP Header from REFER to INVITE

We are working to connect Genesys PureConenct and Genesys PureEngage together, passing through Cisco CUCM.  We have a SIP trunk from CUCM to Connect and a SIP trunk from CUCM to Engage.  The original proof of concept had an INVITE sent from CONNECT to CUCM which contained a set of 12 custom headers that I was able to use a SIP Transparency script to pass through.  What we found was that this maintained multiple calls resulting in a need for double the license count.

 

We have moved to a new solution that uses SIP REFER messages from Connect to Cisco, resulting in a new INVITE being sent from Cisco to Engage.  The problem is that there is a custom data field in the REFER message that needs to be copied over to the INVITE that is sent to Engage.  I am not able to find a mechanism that allows me to take the custom data field in the REFER and pass it to the INVITE.

 

ConversationSIP-Conversation.jpg

SIP Refer with Custom ININAttr Field

 

SIP-REFER-with-ININ.jpg

 

 

 

 

 

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