We are working to connect Genesys PureConenct and Genesys PureEngage together, passing through Cisco CUCM. We have a SIP trunk from CUCM to Connect and a SIP trunk from CUCM to Engage. The original proof of concept had an INVITE sent from CONNECT to CUCM which contained a set of 12 custom headers that I was able to use a SIP Transparency script to pass through. What we found was that this maintained multiple calls resulting in a need for double the license count.
We have moved to a new solution that uses SIP REFER messages from Connect to Cisco, resulting in a new INVITE being sent from Cisco to Engage. The problem is that there is a custom data field in the REFER message that needs to be copied over to the INVITE that is sent to Engage. I am not able to find a mechanism that allows me to take the custom data field in the REFER and pass it to the INVITE.
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SIP Refer with Custom ININAttr Field
