I'm trying to build a SPANless call recorder. It's registered as a SIP trunk and hooked up as a call recorder. I have a phone setup for automatic recording and when it's on a call I get 2 INVITEs and then 2 RTP streams. It does work but only sometimes.
Most of the time I get silence in both RTP streams. By silence I mean all audio samples are equal to 127. However, if I restart the phones I will get the correct audio streams (I can convert them to WAV and listen to them). It also tends to work if I apply config to the phones from admin which is probably causing them to re-register themselves.
There is a routing number for the call recorder and if I dial that directly I always get the stream (only 1 stream since it's just a phone call in this case).
I'm using IPBlue softphones - both of which are running on the same box. Because of the pandemic I haven't had a chance to try any hard phones yet. I noticed that when the call is being recorded the phone will push 2 RTP streams to the CM - one for each participant (non recorded calls just stream directly to the far end and don't involve CM). I used Wireshark and it's sending the correct audio, even when the call recorder gets silence. There must be something going on between CM -> Call Recorder Trunk.
I also get an error tone played back on the phones if I accept both INVITEs. But the audio streams still work - when they work. If I only accept 1 INVITE the phone does not play the error tone. Not sure if this is related.
"I'm using IPBlue softphones - both of which are running on the same box" makes it shaky to try and guess possible reasons. I would certainly try this using Jabber or Cisco IP Communicator (from separate PCs) before diving in too deep into troubleshooting...
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...
Welcome!To my Webex Developer resource overview
Like it?Please scroll to the end and click the 'Helpful' button!
Contribute?Something I should add? Let me know in the comments!
QUICK ACCESS TO THIS PAGE: cs.co/webexdevinfo  ...
The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive s...
Fun and Easy Virtual Hackathon
60 Teams Win Prizes
ALL Participants Receive Certificate Signed by Execs
Important Note: This contest is governed by the Terms and Conditions in the document attached at the end of this page. Please re...
Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...