take over a monitored call

[denes.istvan]

I have two applications: A has opened line 1, B is monitoring line 1. If there is an incoming call on line 1, A will accept, than answers it. In case A crashes, can B take over the call, meaning continue somehow the conversation?

[smupadhy]

Let me research this and get back to you.

Thanks,

[smupadhy]

Hi,

In this case Line1 seems to be on CTIPort (based on the fact that application is accepting the call). Can you confirm that?

If it is a CTIPort, application B can take over if the following conditions are met:

• Both application A and B (running on different machines), have registered the port dynamically with the same capabilities.
• Application A and B, co-ordinate with each other and know when to take over.

This logic is used by Cisco UCCE application for remote agents.

Thanks,

[denes.istvan]

Hi,

yes Line 1 is a CTIPort.

What do you mean that application A and B co-ordintate with each other?

Thanks.

[smupadhy]

In order for Application B to take over the call, it has to know that Application A has crashed and is no longer available. For that, B has to have some kind of ping/heartbeat mechanism/communication in place with A. Also, other considerations could be - B taking over in particular call scenarios Vs all call scenarios, etc.

Thanks,

[denes.istvan]

Ok, so if A crashes, the call doesn't get closed? And if B monitors A correctly, than it can take over the call, maybe redirect it to C?

Thanks

[smupadhy]

Yes, that is correct.

Thanks,