I have CUCM 7.1 and the TSP running on Windows XP. I'm trying to be able to play a recording to an extension using the TAPI wave driver. I downloaded the sample application "Cisco TAPI Sample Application Project" from this site and cannot get it to work as expected. The scenario is this:
I call a CTI port extension from one of my phones and the sample application answers the call and plays a recording. However, rather than playing the audio to the calling phone, the audio is played locally over the speakers on the PC where the TSP is running. Is this a bug in the driver or am I missing some configuration item?
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...