Thank you,
It was my if/then issue with placing one of the "}" in a wrong spot.Now the script is working,but still waiting for my career to enable TBCT.
I have one more thing here.In the script, if caller do not enter any option like 1 to transfer or 2 to get to internal extension, at this point I am waiting for 10 seconds ( which is the default), then I close the call.
Is there a way to replay the prompt ( which I can do this part) and give caller second chance to enter any options.Basically in the script, I want say if caller did not enter any number, play the prompt again, which I do but then what, how should I send caller to the part of the script that gets number and the rest of actions.
Here is the completed script :
proc init {} {
global param
set param(interruptPrompt) true
set param(terminationKey) #
}
proc act_Setup {} {
leg proceeding leg_incoming
leg connect leg_incoming
media play leg_incoming en_enter_dest.au
}
proc act_MediaDone {} {
global param
global select
set pattern(select) .
set callinfo(alertTime) 30
leg collectdigits leg_incoming param pattern
}
proc act_GotPrompt {} {
global select
set status [infotag get evt_status]
if {$status == "cd_005"} {
set select [infotag get evt_dcdigits]
if {$select == "1"} {
set callInfo(mode) redirect_at_connect
set callInfo(notifyEvents) "ev_transfer_status ev_connected ev_progress"
set callInfo(newguid) true
leg setup 8444444444 callInfo leg_incoming
} elseif {$select == "2"} {
leg setup 4444 callInfo leg_incoming
} else {
puts "you enter wrong number"
}
} else {
puts "you did not enter any number"
# here is what I am pointing to, I want to replay the prompt, and caller have another chance to enter their option, instead of just closing call.
act_Cleanup
}
}
proc act_CallSetupDone {} {
set status [infotag get evt_status]
if {$status == "ls_000"} {
puts "call has been hairpinned"
} elseif {$status == "ls_040"} {
puts "call transfer sucessful statusis $status"
act_Cleanup
} else {
puts "transfer status is %status"
}
}
proc act_Cleanup {} {
call close
}
init
#state Machine
set fsm(any_state,ev_disconnected) "act_Cleanup same_state"
set fsm(CALL_INIT,ev_setup_indication) "act_Setup MEDIAPLAY"
set fsm(MEDIAPLAY,ev_media_done) "act_MediaDone MEDIAPLAY"
set fsm(MEDIAPLAY,ev_collectdigits_done) "act_GotPrompt PLACECALL"
set fsm(PLACECALL,ev_setup_done) "act_CallSetupDone CALLACTIVE"
set fsm(PLACECALL,ev_transfer_status) "act_CallSetupDone same_state"
set fsm(CALLACTIVE,ev_disconnected) "act_Cleanup CALLDISCONNECT"
set fsm(CALLDISCONNECT,ev_disconnected) "act_Cleanup same_state"
fsm define fsm CALL_INIT
