About Tervis Tumbler

Tervis Tumbler · 07-10-2015

Here is my Scenario:When call comes in to my voicegateway, normally they go to CUCM then UCCX, and people hear the prompt and the rest of story. Now, if I redirect call to third party company from my UCCX script, two call legs are active during a ca...

Tervis Tumbler · 10-29-2012

I am trying to decide which number customers should use when calling our Sales Manager. They will dial a single 800 number to get to our main line. Then, they have the option to press 1 to dial by extension. All Sales Managers will have business ca...

Tervis Tumbler · 10-22-2012

Whenever Users login to any of the UC applications (UCCX, Unity, UCM, etc.) it requires the username to be case senseitive. How can I change it so that the username is not case sensitive?

Tervis Tumbler · 03-28-2012

I had an issue Live Migrating VMs and it boiled down to the fact that my pair of Nexus 5548's did not have their ARP tables sync'd. I was told by TAC to remove the peer-gateway command from the VPC Domain.vpc domain 1role priority 100peer-keepalive ...

Tervis Tumbler · 01-30-2012

I am just trying to get a feel for how many people are using the L3 Module on their Nexus 5K's? Do you use the N5K for only switching or do you use it for routing as well?Respond with "Only switching" or "Both". Add more information and your thoug...

Tervis Tumbler · 10-12-2015

Thank you,I am looking at the second way you offered. First, I am using UCCX script, and it is capable of sending digit. And, I think if we can receive these digits, according to what you said before, we should be able to work with our original scrip...

Tervis Tumbler · 10-09-2015

Thank you,Here is detailed call flow:Customer calls , call hits the TCL script,then script send a call to CTI Routepoint which triggers UCCX script.Inside UCCX script, there is a menu for customer saying " For order status press 1", when customer pr...

Tervis Tumbler · 10-09-2015

Thank you,Here is the problem, If I understand DTMF correctly, the called person needs to enter those digit right?In our case, that 4659 is a CTI routpoint that triggers the UCCX script, then in that script we will ask the customer (calling person) t...

Tervis Tumbler · 10-09-2015

Thank you,I received below email from Cisco :"I just spoke with my escalation engineer Call manager doesn’t support any type of h323 or sip transfer for example sip refer or h450. Call manager will simply sends another call outbound and bridges the m...

Tervis Tumbler · 10-07-2015

Thank you,I just added the bold part to my script, just to see if I receive any transfer request. Just tell me if this is enough and I should seeiit if CUCM send it.proc init {} {global paramset param(interruptPrompt) trueset param(terminationKey) #}...

Member Since	‎11-19-2011 11:18 AM
Date Last Visited	‎02-17-2021 02:26 AM
Posts	42
Total Helpful Votes Received	1

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User Activity

TBCT from Voice Gateway using IVR TCL

Reporting Differences - Non-ACD on IPCC vs Non-ACD on Non-IPCC

UC Applications require Usernames to be case sensitive?

Nexus 5K with HSRP and Peer-Gateway

Do you use your Nexus 5K for routing?

Re: TBCT from Voice Gateway using IVR TCL

Re: TBCT from Voice Gateway using IVR TCL

Re: TBCT from Voice Gateway using IVR TCL

Re: TBCT from Voice Gateway using IVR TCL

Re: TBCT from Voice Gateway using IVR TCL