Call Control

I'm looking working on a replacement for a CTI Desktop application that provides screen pops with Caller ID on inbound calls. Currently using a TAPI driver for CTI Desktop.Is JTAPI a option or are there any other ways that can pull this information f...

Hello,I'm currently working on a cisco devnet sandbox environment, which has a CUCM 9.1 and a Jabber guest server.My goal is to connect a softphone i developped to this environment and receive video calls from jabber web pages.The jabber page and the...

Dear all,I'm trying to install CiscoTSP x86 on windows 2003R2 SP2 x86 with no success.I've installed also MSCRV110 (Microsoft C++ Redistreutable 2012) still no succes.I'm getting error in the installation like ""Could not load the dll file EncryptPas...

If no argument is given to the command "infotag get leg_state" there no error from TCL/IVR, but align errors. Also the router can crash but could not reproduce, if I can will post more info here. Can be reproduced with the minimum scriptproc actHando...

I have been using a Cisco 2901 router with FXO cards and a TCL script to detect DTMF digits for a while now.    Since the EOL has been set for these routers, I decided to try the replacement router (the 4331) with NIM cards.    However, I'm having so...

Hi Team,I am looking for a way to capture the SIP/TLS signaling Information for Monitoring on my 3rd Part Monitoring Tool.Is CTI/JTAPI integration with my 3rd-Party Monitoring tool the best way to go forward?Also like in  LYNC  we have the SDN-API to...

My company develops a VoIP monitoring product which currently uses a TAP or monitor port on a router/switch to get a copy of signaling messages between communication devices and the CUCM, e.g. phones, SBCs, etc... This works fine unless the signaling...

Sorry for the wrong forum.

hi guys,I have an existing script and now i upload and run it, and it getting an error. i tried to modify based on the error giving from the log and upload again and retry upload but still same. can someone advise? Did i miss anything?Feb 23 04:17:03...

Hi,Our software team using JTAPI for displaying customer info on ip phone screen as popup screen. The ip phones are assigned to application users on CUCM. The software team says some of the phones in the cluster fails when JTAPI connection is tried t...

I know that UC supports SIP and I want to make sure that UC supports B-TrunC？Who can answer for me, thank you。

Hi,We have a call flow: 1. Customer calls - call answered by CVP/IP - IVR with CALLID A 2. IVR initiates a call with blind transfer to a non CTI phone  with CallID ???? ( which CallID ??) 3. Call is transferred - with call ID X?????  ( which CallID ?...

Hi,How can we correlate an incoming call through SIP trunk in JTAPI events?Cisco-GUID does not seem to be a valid option because we need to wait for CDR to be generated in order to get it via JTAPI, as explained in other post:"JTAPI exposes GCID of t...

Can anyone help us in with this problem? We are stumped!Our Basic Architecture: We are using the 8851 Built in brdige (BiB) and cucm call recording and monitoring feature to fork audio to our recording server to be converted to text. The converted te...