I have been using a Cisco 2901 router with FXO cards and a TCL script to detect DTMF digits for a while now. Since the EOL has been set for these routers, I decided to try the replacement router (the 4331) with NIM cards. However, I'm having so...
Hi Team,I am looking for a way to capture the SIP/TLS signaling Information for Monitoring on my 3rd Part Monitoring Tool.Is CTI/JTAPI integration with my 3rd-Party Monitoring tool the best way to go forward?Also like in LYNC we have the SDN-API to...
Here is my Scenario:When call comes in to my voicegateway, normally they go to CUCM then UCCX, and people hear the prompt and the rest of story. Now, if I redirect call to third party company from my UCCX script, two call legs are active during a ca...
My company develops a VoIP monitoring product which currently uses a TAP or monitor port on a router/switch to get a copy of signaling messages between communication devices and the CUCM, e.g. phones, SBCs, etc... This works fine unless the signaling...
hi guys,I have an existing script and now i upload and run it, and it getting an error. i tried to modify based on the error giving from the log and upload again and retry upload but still same. can someone advise? Did i miss anything?Feb 23 04:17:03...
Hi,Our software team using JTAPI for displaying customer info on ip phone screen as popup screen. The ip phones are assigned to application users on CUCM. The software team says some of the phones in the cluster fails when JTAPI connection is tried t...
Hi,We have a call flow: 1. Customer calls - call answered by CVP/IP - IVR with CALLID A 2. IVR initiates a call with blind transfer to a non CTI phone with CallID ???? ( which CallID ??) 3. Call is transferred - with call ID X????? ( which CallID ?...
Hi,How can we correlate an incoming call through SIP trunk in JTAPI events?Cisco-GUID does not seem to be a valid option because we need to wait for CDR to be generated in order to get it via JTAPI, as explained in other post:"JTAPI exposes GCID of t...
Can anyone help us in with this problem? We are stumped!Our Basic Architecture: We are using the 8851 Built in brdige (BiB) and cucm call recording and monitoring feature to fork audio to our recording server to be converted to text. The converted te...
Hi Team, I am working on JTAPI API for call controlling application. I am unable to find how to login agent to cisco phone where phone is monitoring by JTAPI application. I am looking for JTAPI API call to login agent from custom applicatio...
I wanted to Redirect(deflect) call to destAddress(e.g. on CTI route point / DN) and to do that have implemented Redirect API of TAPI.However this got executed successfully.After Redirect API execution, we are expecting 'destAddress' (Target deviceId)...
