Here is my Scenario:
When call comes in to my voicegateway, normally they go to CUCM then UCCX, and people hear the prompt and the rest of story. Now, if I redirect call to third party company from my UCCX script, two call legs are active during a call, and I loose two B channel while call is active.
Now, I talked to my career, and they can do TBCT, but this needs some TCL scripting on my voicegateway to release a call after redirection to third party company.
This is supposed to happen just if customer reaches specific phone number. So, basically if called number is for example "4444444" play a prompt to customer: " For order status press 1, For other query press 2." So if customer press 1, redirect call to another third party phone number then release call from our voicegateway, and if they press 2, normally send call to CUCM and the rest of story.
First, is there any sample script that I can look to get an idea.
Second, how do I apply this app to my dial-peer that can do the job correctly.
Any help would be appreciated.
Thank you,
