05-08-2014 08:59 AM
I have this scenario:
2 phones (A and B) from the same user with same DN in both phones
When receive a call, both ring and answer in phone A and hold call on A.
Until CUCM 7.1.5 after receive CallCtlTermConnHeldEv for phone A I receive TermConnActiveEv for Phone B.
For CUCM 8.6.2 and 10.0 I only receive CallCtlTermConnHeldEv for phone A.
Is this right or I'm missing some configuration?
I need TermConnActiveEv to complete transfer from phone A to B using an application.
I'm searching for a while and I don't find another way of doing such transfer, any ideas?
Thanks in advance
Nuno Magalhães
Solved! Go to Solution.
10-21-2014 09:33 AM
05-12-2014 12:13 AM
Hi Nuno,
Pls make sure that both phones are added in CUCM application user configured for application.
Regards,
Umesh
05-12-2014 12:20 AM
yes, they are both associated with the application user.
05-12-2014 12:28 AM
I am getting both event in my 8.6 setup, see below logs -
CallID: 17023/1 :: Event: CallCtlTermConnHeldEv : Terminal: SEPB4A4E329391B :: CurrentCalledAddress: 2010 :: CurrentCallingAddress: 2000 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: CallCtlCause: CAUSE_NORMAL :: CiscoCause: CAUSE_NOERROR :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: No Cisco Event Found
CallID: 17023/1 :: Event: TermConnActiveEvent : Terminal: SEP24B6FD238970 :: CurrentCalledAddress: 2010 :: CurrentCallingAddress: 2000 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: No CalLCtlCause :: CiscoCause: CAUSE_NOERROR :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: No Cisco Event Found
Regards,
Umesh
05-12-2014 01:10 AM
Umesh,
I'm using a simple jtapi application that only prints all the events and I don't receive TermConnActiveEv, its probably some configuration that is missing.
Where I can see the logs that you show on last post? to see if the event appears on these logs.
05-12-2014 01:12 AM
Above logs I have collected using Cisco TestTool. You can download from Cisco developer site.
Regards,
Umesh
05-12-2014 02:24 AM
Can you please give me the link to the Cisco TestTool? i can't find the tool in Cisco developer site
05-12-2014 03:43 AM
here is the link for 8.6 https://developer.cisco.com/fileMedia/download/e90390e4-70c2-40e3-9997-0ee4b2661391
or u can access from https://developer.cisco.com/site/collaboration/call-control/jtapi/documentation/
regards,
Umesh
05-12-2014 04:04 AM
I receive the same events as you in the cisco test tool:
CallID: 26151/1 :: Event: CallCtlTermConnHeldEv : Terminal: SEP0019552CB942 :: CurrentCalledAddress: 1002 :: CurrentCallingAddress: 1000 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: CallCtlCause: CAUSE_NORMAL :: CiscoCause: CAUSE_NOERROR :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: No Cisco Event Found
CallID: 26151/1 :: Event: TermConnActiveEvent : Terminal: SEP0019E8925A09 :: CurrentCalledAddress: 1002 :: CurrentCallingAddress: 1000 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: No CalLCtlCause :: CiscoCause: CAUSE_NOERROR :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: No Cisco Event Found
CallID: 26151/1 :: Event: CallCtlTermConnHeldEv : Terminal: SEP0019E8925A09 :: CurrentCalledAddress: 1002 :: CurrentCallingAddress: 1000 :: No LastRedirectedPartyAddress :: Cause : CAUSE_NORMAL :: CallCtlCause: CAUSE_NORMAL :: CiscoCause: CAUSE_NOERROR :: CiscoFeatureReason: REASON_NORMAL :: CiscoEvent: No Cisco Event Found
But on the jtapi application I don't receive TermConnActiveEvent for the second phone. I confirmed and I'm using the correct jtapi.jar, i can't understand what's wrong...
One more thing, if I use jtapi from cucm 7.1.5 I receive all the events
05-12-2014 04:37 AM
I am getting same events in applications also
[Mon May 12 17:04:13.985 IST 2014][V][callChangedEvent][CallCtlTermConnHeldEv SEPB4A4E329391B]
[Mon May 12 17:04:13.991 IST 2014][V][callChangedEvent][TermConnActiveEv SEP24B6FD238970]
[Mon May 12 17:04:13.997 IST 2014][V][callChangedEvent][CallCtlTermConnHeldEv SEP24B6FD238970]
what kind of phone u r using SCCP/SIP and what type of groups u have added in ur CUCM app user?
there is no special impl in code for this.,
regards,
Umesh
05-12-2014 04:45 AM
I´m using SCCP Phones.
app user have this gruoups:
Standard CCM Super Users
Standard CTI Allow Call Monitoring
Standard CTI Allow Call Park monitoring
Standard CTI Allow Call Recording
Standard CTI Allow Control of All Devices
Standard CTI Enabled
Standard CTI Secure Connection
Standard EM Authentication Proxy Rights
but if I use jtapi from cucm 7.1.5 I receive all the events...
05-13-2014 09:10 AM
I tried with jtapi.jar that comes with Cisco TestTool for CUCM 8.6.1 and i received all events.
Is this a bug of jtapi that comes with CUCM 8.6.2?
10-21-2014 09:33 AM
Solved!
The problem was in privacy of phones, have to be turned off.
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