Unable to create provider -- Timed Out while waiting for ProviderGetAllDevicesAndLinesCompletedEvent

[ashish.nijai]

Hello,

On CUCM 9.0.1.1, I am getting error as below:

Unable to create provider -- Timed Out while waiting for ProviderGetAllDevicesAndLinesCompletedEvent.

Application works perfectly in Windows.

But when I migrate my application to Linux, I am getting above mentioned error.

Do somebody has an explanation ?

[Geevarghese Cheria]

Hi Ashish,

   I came across a bug for this error - CSCue59112 "Default Universal Device Template" is added to the available devices list of an application user due to which ProviderGetAllDevicesAndLinesCompletedEvent is not being sent to JTAPI.

Not sure this could be the issue since the application works on Windows.

Thanks and Regards,

Geevarghese

[ashish.nijai]

@gcheria,

My application works fine now on Linux without doing any modification at CUCM or at code.

I am not able to see bug information CSCue59112 "Default Universal Device Template".

When I click on link for bug it says:

      Insufficient Permissions to View Bug

This bug contains proprietary information and is not yet publicly available.

Can i have access to details of aforementioned bug?

Regards,

Ashish

gcheria wrote:

Hi Ashish,

   I came across a bug for this error - CSCue59112 "Default Universal Device Template" is added to the available devices list of an application user due to which ProviderGetAllDevicesAndLinesCompletedEvent is not being sent to JTAPI.

Not sure this could be the issue since the application works on Windows.

Thanks and Regards,

Geevarghese

[Geevarghese Cheria]

Hi Ashish,

      Registered customers only can access the Bug. There is nothing much mentioned apart from what I have mentioned above.  Its related to Feature removal. Since Default Universal Device Template is not CTI controllable, SupportsFeatureCTI (15) should be removed.

Thanks and Regards,

Geevarghese