10-12-2017 05:44 AM
Hello all,
I am trying to login using JTAPI Test Tool but getting below errors:
Case 1. During login if I pass parameter then I get
Oct 12 17:47:56.846 IST %JTAPI-PROTOCOL-7-UNK:(P1-hq-cucm-pub) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {
eventSequence = 2
PROVIDER_OUT_OF_SERVICE_EVENT = 200
}
Case 2. But if I did not pass any parameter then I get error message "Cannot Connect to Provider"
Oct 12 18:07:46.334 IST %JTAPI-MISC-7-UNK:Provider "(P1-jtapi1)" changing state to IN_SERVICE
I am not sure what wrong I am doing?
Any help would be appreciated.
Solved! Go to Solution.
10-12-2017 08:37 AM
Hi Sushil testing just now, I had the same issue by just double-clicking the CiscoJTAPITest.jar. I had better success by launching the tool from the command line:
java -jar CiscoJTAPITest.jar CiscoJTAPITest.jar
Note, at minimum you will want the 'Standard CTI...' permissions for 'CTI Enabled', 'Allow Control of Phones support Conference'/'Rollover'Note
Your second log above actually looks successful from the .log file - hoping forcing the 'working directory', i.e. via `cd` into the directory and launching from there via CLI, helps with the tool launch
10-12-2017 08:37 AM
Hi Sushil testing just now, I had the same issue by just double-clicking the CiscoJTAPITest.jar. I had better success by launching the tool from the command line:
java -jar CiscoJTAPITest.jar CiscoJTAPITest.jar
Note, at minimum you will want the 'Standard CTI...' permissions for 'CTI Enabled', 'Allow Control of Phones support Conference'/'Rollover'Note
Your second log above actually looks successful from the .log file - hoping forcing the 'working directory', i.e. via `cd` into the directory and launching from there via CLI, helps with the tool launch
10-13-2017 01:05 AM
Thanks dstaudt,
Your suggestion resolved my long pending issue.
Thanks again.
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