Call Control

Depending on which release documentation you read, Jabber doesn't even make the list of supported devices. Jabber is mentioned for release 9.x, but for any 10.x, 11.x and 12.0 releases, no mention whatsoever.A quick test showed that CSF devices show ...

All, I'm trying to develop a solution for collecting, through Interactive Voice Response (IVR), and sending user information (Code Identifier + Token) to a Two-Factor Authentication (Active Directory [AD] Integration + Identity Provider [IdP] + Singl...

Customer would like information on how to have a TLC script created for voice gateway or CUBE to play a voice announcement "e.g. your call is now being recorded" for both incoming and outgoing calls for a select number of DID's?

I have couple of questionsi) Can some one list where can I check methods and classes of this class--> com.cisco.cti.util.Condition     conditionobj.set()     conditionobj.test() I am particulary looking at above methods what do they do?ii) What Event...

Hello All,I am working with one JTAPI application, during a call when i send the DTMF then it's working properly no issue.But there is no DTMF tone is playing.On the other hand when i press any key on the phone itself then i can here the DTMF tone.So...

How to check the status of the Cisco Phone, if the phone is down using JTAPI.  We are using CUCM. 12Does anyone have a working code or examples?

In our application, we have integrated Cisco switch and for telephony call control have implemented atapi api.I'm not sure why sequence of callstate is not constant under event 'OnCallStateChanged' When make consultation call to number which is in bu...

Hello, I have an issue, I accept a call on a CTI Route Point, but do not answer the call. I leave the call in Accepted state and after 88 seconds I get a call Disconnected event with reason NoAnswer. Who dropes the call, can this be configured in CUC...

I'm trying to match bib cisco invite to its corresponding cti event.  For instance for a particular call, the cisco bib guid is: 0429206016-0000065536-0000000135-1665425418.  However in the begin call event, the user.media.id value is "92100AD201E820...

Hello,We support several contact centers and we have quite a few of Failed Transfers from our IVR to the Agents using Cisco IP Communicator.We see that this error of Q 850;cause=47 on all of these failed transfers, however the problem occurs intermit...

Hello, with Cucm 8.6 I can find an answered call in callChangedEvent: CiscoCall mycall = (CiscoCall) eventList[i].getCall();   //get the call//check if both the connections of the call are "CONNECTED"if ((mycall .getConnections()[1].getState() == Con...

Hi, I'm currently testing interop between Cisco VG and Intervoice IVR using E1 lineside (CAS - FXS Loopstart) as Diagram below;When customer (in this case ext.1235) calling in, the call will route to intervoice and intervoice will transfer this call ...

Hello!Where can I find the current version of the CiscoLineDevSpecificMsg.h file which contains the extensions for CALLINFO. The only file I have found in a Cisco TAPI sample is quiet old and does not contain any CALLINFO related structs.Taking the c...

Hello,Is there an updated version available for the following matrix:https://developer.cisco.com/site/uc-manager-sip/faq/supported/Or to be a bit more specific, would it be possible to include the new Cisco 8821 WiFi phone in this matrix ?Thanks.