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Hi Team,I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be ...
Hello Everyone,I am seeking some info regarding, how to differentiate between EM user and Owner User of terminal currently fetching the user name by this method getEMLoginUsername.But problem is if user is not logged in as EM but assigned on device a...
Anyone know why getEMLoginUsername() is returning an old LDAP username? The owner field is correct and shows the new username, but when I call getEMLoginUsername() I get an old LDAP username. Do I have to login manually with the new name from the phy...
Hello All,I'm getting the following error message when attempting to open the TSP Notifier configuration via the taskbar: "Unable to open HKLM key."When instead attempting to configure the tsp via Control Panel->Phone and Modem->Advanced->CiscoTSP001...
I have been searching this site but I could not find a link which explains how to send a simple text message to IP Phone? What are the pre requites?Thanks
Hello Everyone,We've run into an issue where we'd like to monitor unsupported devices. Just wondering if anyone knows of a clever workaround for the Polycom SoundPoint 450.Thanks,Richard
Hi Everyone, I have wrote a small class to implements silent monitoring, however I am getting an error while invoking start monitor and I don't know where I have gone wrong in this code. srcAdd = provider.getAddress("2030"); // Agent DN ...
In my application, I want to place a call to an extension (supervisor) based on some event. After that extension answers and presses a digit I want to be able to conference that extension in with another extension's (agent) existing call without any ...
Hi DearI 'm using TCL ivr on cisco 2811 VG, but TCL promt is playing announce after 3 ring later.Here is my call flow:4 port FXO--TCL ivr----H323 VG- ---CUCM-- hunt group..--ip phone (3 member available on the LG)Thanks advance...
Hi, I have implemented a CTI events' listener through JTAPI.On a RTPInputStarted, RTPOutputStarted event for a specific terminal, I can get the ip addresses as to where the RTP streams are.I was wondering if there was a way to actually listen to thos...
I am experimenting with dialing directly to our Oracle SBC's (instead of tandeming through another product that does translations for us). However, our Verizon SIP service requires the INVITE to have a specific domain in the INVITE message. Right now...
I have added address/call/terminal observers successfully to monitor calls and I receiveRTP started/stopped events successfully for audio streams. However, when I use a phone with videocapabilities which has booth voice and video, I am still only rec...
I want to use JTAPI to control a third-party sip phone for making a call, terminating and transferring. Can somebody advise whether third-party sip phones are support on JTAPI for this purpose.
Hello all,I didn't find it useful, Sometime only (5 out of 100 people) few nice people gave any answer, other just ignore it even they know. But didn't reply.So what is the use of this place?RegardsAyush Chaudhary
