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I believe we are running into this same issue running Unity Connection 11.5 - Looking at the syslogs via RTMT and wireshark captures we can see when Unity will drop a ICMP request. Solution right now is to preform a factory reset via SSH on the phone...

evasquez2 by Level 1
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I am facing symptoms of this bug in Cisco Prime 3.5.1, Switch Inventory Job is stuck in running state for about 22 days (still in running state).Is there a solution provided by Cisco for it or there is no fix for it yet? as known fixed release in not...