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CSCvk40714 - Unable to configure SSH option for Remote Storage

Sheraz.Salim
VIP Alumni
VIP Alumni

Hi All.

 

hitting this bug using FMC virtual appliance 6.3.0.1.  any idea when it will fixed.

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1 Accepted Solution

Accepted Solutions

This issue is not going to resolve soon

!

Mar 09, 2020

Products (35)

  • Cisco Firepower Management Center
  • Cisco Firepower Management Center 2500
  • Cisco FirePOWER Appliance 7050
  • Cisco Firepower Management Center 4600
  • Cisco FirePOWER Appliance 8360
  • Cisco FirePOWER Appliance 8120
  • Cisco FirePOWER Appliance 8260
  • Cisco AMP 8150
  • Cisco FirePOWER Appliance 8140
  • Cisco AMP 7150
View all products in Bug Search Tool Login Required

Known Affected Releases

6.2.3 6.3.0 6.4.0 6.5.0 6.6.0 6.7.0

Description (partial)

Symptom:
Cannot open file /mnt/remote-storage/sf-storage/appliance_rsd_info.txt

 

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View solution in original post

13 Replies 13

jim.normand
Level 1
Level 1

I am running 6.2.3.10 up to 6.4.0.4 and have this same problem.

What I discovered though was that if I logged into the FMC using my normal creds, which is configured for remote authentication, attempting to configure remote storage using via SSH would fail every time, even though my account has Admin rights. (we're using ISE for authentication/authorization)

I then logged into the FMC using the local Admin account, that is configured for local auth, I was then able to successfully configure remote storage using SSH.

 

Jim

Thanks for the tip Jim. That helped us solve this issue on vFMC 6.4.0.4. Also, we needed to tweak permissions on our SolarWinds SFTP server. We had to enable all permissions on the SFTP server related to renaming and deleting files/directories. Also had to uncheck the "automatically rename existing files on overwrite". 

 

Most Welcome, glad I could help :-)

 

Jim

Was able to configure Remote Storage after I unchecked the option "automatically rename existing files on overwrite". 

 

Nice one Jim. I shall give it a go tomorrow and let you know. In my case if was authenticated from AD binded with FMC. i shall create a local user and test this.

 

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Hello, I'm having the same issue on FMC 6.4.0.4, need to use SSH:SFTP but the bug ID workaround is to use NFS or SMB 

This issue is not going to resolve soon

!

Mar 09, 2020

Products (35)

  • Cisco Firepower Management Center
  • Cisco Firepower Management Center 2500
  • Cisco FirePOWER Appliance 7050
  • Cisco Firepower Management Center 4600
  • Cisco FirePOWER Appliance 8360
  • Cisco FirePOWER Appliance 8120
  • Cisco FirePOWER Appliance 8260
  • Cisco AMP 8150
  • Cisco FirePOWER Appliance 8140
  • Cisco AMP 7150
View all products in Bug Search Tool Login Required

Known Affected Releases

6.2.3 6.3.0 6.4.0 6.5.0 6.6.0 6.7.0

Description (partial)

Symptom:
Cannot open file /mnt/remote-storage/sf-storage/appliance_rsd_info.txt

 

please do not forget to rate.

Hi Sheraz, 

I read a few people above managed to get it working (using local account or amending the SFTP server account privileges).

So I am a little bit confused as it if this is a bug or not?

Thanks

Hi,

I don't think it is a real bug. Unchecking the "automatically rename existing files on overwrite" option in SFTP server settings resolved the issue for me and I'm able to backup the FMC via SSH. I use SolarWinds SFTP server.
Regards

Hello @Velin Georgiev  Thank you for your input, it prompted be to re-explore this.

 

You are correct, customer was running Solarwinds SFTP server. It appears when configuring SFTP server on FMC it sends test file which has same name (no date/time stamp) so this option needs to be unticked.

 

Solution: Untick Automatically rename existing files on overwrite. 

Screenshot below shows this setting enabled by default inside of Solarwinds SFTP. 

thumbnail_image0202.png

Well in my case, there were two separate issues.

1) Couldn't configure Remote Storage on FMC except using local account as suggested by Jim. That's the solution to the bug.

2) I had to make an SFTP configuration change to make the backup work. That's not a bug. 

 

Are you saying #1 doesn't need to be done if #2 is already done?

Well the same error message appears for the Solarwinds SFTP Server configuration issue. 

 

I'm not sure sorry, I was already logged into local admin to eliminate this as a possibility. 

 

So, perhaps do both if your using Solarwinds SFTP.

 

Thanks

Scott Leport
Level 7
Level 7

Hi Folks, 

I ran into this issue recently with FMC 7.2.5 and for what it's worth, there is a lot of good info here which helped me out. 

However, the fix for me was to uncheck "Automatically rename existing files on overwrite" option in the Solarwinds SFTP app and check the highlighted boxes here. They were previously unchecked when I found them, but checking the boxes worked for me. Your mileage may vary though. 

ScottLeport_0-1706718631121.png