About Scott Leport

Scott Leport · 07-07-2021

Hi Folks, I am sure this is an easy one for someone in the know, but couldn't find a definitive answer on here, hence the question. I am looking to upgrade the IOS-XE of a pair of ASR1001-X routers (two standalone routers, not in HA) from 16.9.5 to t...

Scott Leport · 11-23-2015

Hi there, CUCM 9.1.2.12901-3 and Jabber 11.1.1 22531 Got a strange problem where if I enable DND status from the phone, status on the phone has updated to reflect, but has not updated on the Jabber client. The status on Jabber is still "Available" ...

Scott Leport · 08-26-2014

Hi,We have a strange issue which is doing my head in.CUCM Version 9.1.2-10000-28Arc Console Operator 5.1.4.1996When some users are using CIPC softphones they do not appear to listed as available in the Operator Console, however some users who use CI...

Scott Leport · 12-13-2012

Hi there,Our customer has a requirement where they want an IVR to greet all callers who dial their main number. The IVR will play a greeting in Spanish and if the caller presses "9" the same greeting will play again in English. We have this working a...

Scott Leport · 05-13-2026

Try upgrading to other ES versions of UCCX to see if it fixes it.

Scott Leport · 05-05-2026

Hi, Roger has given you all the advice you could ever need, but in addition to the commands mentioned, I also like the command "show call history voice brief" or "show call active voice brief" to determine which inbound and outbound dial-peers are be...

Scott Leport · 04-10-2026

Use the Dialled Number Analyzer within CM Serviceability to test your emergency pattern. If CUCM thinks it can route the pattern, then move your focus to the Ribbon SBC.

Scott Leport · 03-10-2026

Hi there, As it's been a few days, I am sure this went ok. Just in case it helps you or anyone else, I've done this a few weeks ago. No you don't need the data export COP file when going from 14 to 15, if that's what you're asking? In addition to th...

Scott Leport · 01-23-2026

Hi @clifford-mcglamry The CSR compatibility matrix says it is:CSR Compatibility Matrix More importantly in the real world, I have a customer running CUCM 15 and CUACA version 14 (14.0.2.30) and it works fine.

Member Since	‎06-26-2011 11:52 AM
Date Last Visited	‎05-28-2026 01:47 AM
Posts	408
Total Helpful Votes Received	697

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ASR1001 IOS-XE Upgrade

DND status on IP phone not updating in Jabber

CIPC not showing on operator console

Setting up PLAR with Cisco Unity Connection

Re: CSCtd17258 - CUCM Admin password reset gives false negative

Re: SIP call debug

Re: Emergency Calls are Not working

Re: Upgrade callmanager 14 to vrsion 15 usign database import/export

Re: Cisco attendant console products for v15