About Scott Leport

Scott Leport · 07-07-2021

Hi Folks, I am sure this is an easy one for someone in the know, but couldn't find a definitive answer on here, hence the question. I am looking to upgrade the IOS-XE of a pair of ASR1001-X routers (two standalone routers, not in HA) from 16.9.5 to t...

Scott Leport · 11-23-2015

Hi there, CUCM 9.1.2.12901-3 and Jabber 11.1.1 22531 Got a strange problem where if I enable DND status from the phone, status on the phone has updated to reflect, but has not updated on the Jabber client. The status on Jabber is still "Available" ...

Scott Leport · 08-26-2014

Hi,We have a strange issue which is doing my head in.CUCM Version 9.1.2-10000-28Arc Console Operator 5.1.4.1996When some users are using CIPC softphones they do not appear to listed as available in the Operator Console, however some users who use CI...

Scott Leport · 12-13-2012

Hi there,Our customer has a requirement where they want an IVR to greet all callers who dial their main number. The IVR will play a greeting in Spanish and if the caller presses "9" the same greeting will play again in English. We have this working a...

Scott Leport · 07-03-2026

If it's a recent problem, has anything changed in your network which aligns with the timings of the problem?Does the issue occur on PSTN calls only? Does the silence occur when calling specific destinations, such as International or is it on every PS...

Scott Leport · 06-30-2026

If it's always been a problem, check if VAD is disabled on your dial-peers. If it's a new problem, check with the carrier as already advised.

Scott Leport · 06-30-2026

Is it possible to test calls to the PSTN by bypassing the agent? If so, does the issue remain?

Scott Leport · 06-29-2026

If you have an active Cisco contract and you can't obtain the bootable media from your order, you can raise a Cisco TAC case. They'll usually provide you with a temporary link which will allow you to download the ISO's from. This has worked for me. I...

Scott Leport · 06-08-2026

Not a direct answer to the question, but just curious if the gateway had its IOS updated to 17.5.1 or above? If so, H.323 is not supported. Doesn't necessarily mean it won't work, just means not supported. End of Support for the H.323 call control fe...

Member Since	‎06-26-2011 11:52 AM
Date Last Visited	‎07-03-2026 05:20 AM
Posts	413
Total Helpful Votes Received	700

User Statistics

User Activity

ASR1001 IOS-XE Upgrade

DND status on IP phone not updating in Jabber

CIPC not showing on operator console

Setting up PLAR with Cisco Unity Connection

Re: Random Audio Silence During Active PSTN Calls

Re: Random Audio Silence During Active PSTN Calls

Re: Random Audio Silence During Active PSTN Calls

Re: CUCM 15 iso

Re: One-way audio on H.323 Gateway after upgrade from 12.5 to 15.0 SU4